ComplaintsforOlympus Property

• Initial Complaint

  01/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Let me begin by saying I am not looking for a hand-out or for something to be done for me that wouldnt be provided to another tenant. I have lived at the before-mentioned property for 6 years and have seen so many in the leasing office come and go. I have never had any real issue here and my daughter likes that its close to school. On September 21st I was laid of from my job but thank God was given severance enough o pay for 2 months of rent, just enough until I thought that I would be working again. At that time ************************* the Asst **** suggested that I apply for ***** Rent Relief because so many people in the complex were receiving money to help. So, I did that day and was ultimately approved 11/29 and a check was mailed to ***************** Pines LP@****************** was awarded $5431.92 for the months of Oct, Nov, and December along with $100 and some change for late fees to be applied to Sept and Jan although ******* continues to say she never applied for me but there is clearly an application with the ********** attached to my approved application. Although I had been approved and at the time, I did not know I was threatened with eviction each month and paid ****+ in September because I was late and another ****+ for December. Check#********* for $5432.91 was returned to TRR on 12/17 and reissue back to the same address on 12/24/2021. The check is still live, has not been deposited and was mailed to the property. I have called/email both ladies and have hit a brick wall. So much so I am very disheartened. I asked that maybe they could double check , check the landlord portal, call TRR on my behalf and are met with a no every time. ****** has been rude, belittling and outright disrespectful making me feel like I am beneath her, and poverty stricken. I am not, I had a life event. ****** has already advised and very boisterous at that I will not be asked to renew.

  

  Business response

  02/22/2022

  *************** fell behind on her rental payments in November 2021. She has been working with ***** Rent Relief for rental assistance. Payment was not received by January 5, 2022, and therefore Management moved forward with filing eviction for possession of the dwelling.An initial court date was set for January 26, 2022, and at that time the judge granted two additional weeks for funds to be paid on behalf of *************** by ***** Rent Relief. Unfortunately, by the next scheduled court date of February 9, 2022, because funds were still not received, the ** Court Judge granted the Plaintiff, Olympus Sierra ****** possession of the dwelling. Following court management met with *************** and she was able to collect the funds to pay her account balance in full on February 14, 2022. The eviction case against ************** for non-payment of rent was dismissed by Olympus Sierra ***** and ************** is able to continue her residency with us. *************** has reported that she is pleased with the outcome. We are still awaiting funds from ***** Rent Relief for ***************.

   

  Sincerely, 

  *****************************

  Regional Manager

• Initial Complaint

  01/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On January 24th, I left my unit at Olympus Midtown with my keys inside. It wasn't a big deal to me because I was coming back shortly and it was during the day so I felt safe. When I returned, I noticed my apartment was locked. I was very confused and concerned since no one else has access to my unit. I went to the leasing office and no one was there. I called the property company and they were just as confused since I had no maintenance requests or reasoning for anyone to have entered my apartment. They said they would call me back and were helpful. I then found the manager of my complex, ********************* and confronted her about the issue. She told me that Pest control came by and that I really needed to clean my apartment. I said what? I took out at my trash etc, my apartment is fine. She continued on saying that pest control took photos of my apartment and that I had dishes in my sink. I was very confused especially because pest control came the week prior with no issues. They sprayed and left, I have not had any pest problems in my unit. I was given a notice a few days prior to that inspection as was everyone else in my complex per usual. Concerned with her story, I asked my neighbors if pest control came today and they said no. Furious, I called the management company where I spoke to ***************** and expressed my safety concerns. She then told me that ******************************* told her that she was in fact the one who entered my apartment, stating that I gave her verbal consent to come into my apartment every Monday, weekly to check it out. Two opposite stories, all lies. I expressed my frustration and fear of continuing living in my apartment to *****. How many times has she done this?? There is no cause for her to ever enter my apartment without notice. She violated my rights as a tenant and ***************** did nothing to dissuade my fears and told me "well what do you want me to do?" I have had multiple issues with ********, but this is beyond crossing the line.

  

  Business response

  02/21/2022

  Please note that the Regional management had a Zoom meeting with resident after this complaint was filed and reached a resolution that the resident was satisfied with.  

  Customer response

  02/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  01/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My 15 month lease for an Olympus Auburn Lakes apartment ended on 12/24/21. I had a final walkthrough conducted by ************************* on the property on 12/22. Upon entering the unit, she stated that the unit was extremely clean. She asked if I had any pets; I have a service animal (dog). She stated that due to my service animal living in the premises, she would have to submit a bid to have the carpets pulled out to determine any underlyingdamage. I asked that all damages to the carpet padding be photographed provided to me as the carpets/living areas had been professionally cleaned a few days prior to my physical walkthrough. I received an itemized **** 2.5 weeks later on 1/10, which included a $185 pet treatment fee, $43 Carpet Clean and Deodorizer charge, and an $89 Full Paint prorated charge. I requested pictures besent of thedamages requiring the need for repainting and was given this response from ************************* " Please note that we did not charge you for full paint the total amount reflecting on paint companys bid stated $143 but we only charged $89.37 which is a prorated amount for the 15 months that you resided in the apartment. Everyone that moves out and resided in a unit for less than 24 months will be charge a prorated amount" After reviewing thepictures I took when I left the apartment, repainting of the apartment seems unnecessary. There was no damage to the paint. In general interior paint shouldlast **** years according to a paint company I contacted. This is also confirmed by a ****** search. The pictures that were provided failed to show that a complete carpet cleaning and pet treatment were needed considering a professional cleaning was done days prior to the walkthrough. In addition to the carpets being cleaned, the state of the carpets and apartment by ******, was noted to be in great condition, besides the possibility of removing the carpet padding for any potential underlying damage to which I received no pictures of damages.

  

  Business response

  01/18/2022

  Hello Brianna,
  
  We do appreciate your residency during your time with us at Olympus Auburn ************ ** standard practices we must have the apartment homes returned in their original condition prior to taking possession of the home. This is to protect future residents from possible health hazards,regardless of how long the animal was there, as stated in paragraph 19 in the *** Animal Addendum.  We understand you had an emotional support animal during your stay with us, however you are still responsible for the entire amount of any damage the animal causes including cleaning, defleaing, or deodorizing. This provision applies to all parts of the dwelling unit which is also stated in paragraph 18 in the *** Animal Addendum.  During our move out inspection the home was visibly clean and we appreciate the effort made at your time of move out.  Unfortunately, once the carpet was inspected by our 3rd party vendor, it was concluded that there was pet odor and black hairs around baseboards and in the carpet threading. This is the reason the standard $43.30 for carpet steam clean/Heavy clean/deodorizing plus $185 pet treatment was applied to your Final Account Statement. We have attached pictures of the carpet that did require a pet treatment for your review.
  
  ** the apartment was a quick turn and due to the holiday schedules we do not have pictures of wall damage since vendors began immediately. Therefore, we have reversed the $89.37 for the prorated paint charge on your Final Account Statement.  We want our residents to enjoy their living experience in their new homes, therefore we require a full paint for future move-ins to present a like new-condition appearance. We do value our residents and our relationships with them and want to make sure everyone is comfortable during their stay with us.
  
  Most Kindly,

  *********************, Business Manager

  Customer response

  02/01/2022

  Complaint: 16459126
  
  I am rejecting this response because:

  With regards to my previous statement, during my walkthrough with ************************* the state of the carpet was described to be extremely clean, with consideration that the carpets had been professionally cleaned prior. Despite the note of the carpet padding, no notice/documentation of odor or pet hairs were made at that time which should have been noted during the time of the walkthrough. I have personally contacted Wizard's *************** Services, the company that had provided the bids on the carpet cleaning for the unit, and received a $125 quote (pet deodorizer and carpet cleaning) for a 2 bedroom apartment which is considerably larger than the 795 sq. ft apartment I had occupied with Olympus Auburn Lakes. The charges of $185 pet treatment as well as the $43 carpet clean and deodorizer are unacceptable considering the Master Bedroom was only 12 x 12 sq ft, the unit was occupied for no more than 15 months and the fact that apartment companies receive higher discounts than individual customers.  I am requesting a copy of the actual invoice for the services rendered for the carpet cleaning/pet treatment done by this company for the unit I occupied. 

   

  
  
  Regards,
  
  *************************

  

  Business response

  02/14/2022

  **************, 
  
  Please see the attached carpet cleaning invoice you requested.
  
  Thank you, 
  *********************
  Business Manager, Olympus ************
  O - **************
  E  *****************************************
  A  6000 **************************************** ******, ** 77389
  Tell us why here...

  Customer response

  02/16/2022

  Complaint: 16459126
  
  I am rejecting this response because:

  Based on the itemized final account statement provided to me by Olympus Auburn Lakes on 1/25/22 and discussed in my initial dispute I was charged a $43.30 Heavy Clean with a $185 pet treatment, however there is a discrepancy in charges based on the invoice provided above on 2/14/22. The invoice provided by Wizard **************************** states that the charges made to Olympus for their services were for $125 Pet Treatment, $30 Rotary Brush, and $30 Heavy Clean Charges. My statements made prior to this have not yet been addressed and these charges listed in the invoice are inaccurate and misleading with regards to my final account statement. 

  
  

  
  Regards,
  
  *************************

• Initial Complaint

  11/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since our move in date, we have suffered from second-hand smoke in our apartment. We have invested in air purifiers but this has made minimal improvement. Multiple people smoke throughout the community and it infiltrates the apartment. We cant even open our windows to air out the apartment, b/c we then get smoke from those smoking outdoors. This complex seems to have no rules for its many smokers, meaning those that dont smoke pay the price. Upon moving in, it was shared by residents that the smoking around our unit was a known issue. Why move someone else in if it was known? We voiced complaints on day one, but we were stuck b/c we had just sold our *********** new construction was almost a year from completion.Since moving here, my husband and I have a persistently tight chest. I have preexisting respirstory conditions that have gotten worse since coming here.In addition to smoke, we now have a new wet, earthy smell. Our clothes are double wrapped in garment bags, but we still leave smelling like smoke and mildew each day. The Olympus did do a moisture test - negative (which we appreciate). Management continues to say they dont smell anything. They previously offered to let us move units, but upon touring the unit, we noticed the fans were sagging as if it had previously been wet. We declined, fearing yet another issue. Why should WE pay to move again to another problem? Our health is at risk. Our furniture and belongings stink. We want compensated for these loses. We cant move smelly furniture into a new house. The office staff has made some efforts to help, but this needs escalated ASAP. We understand that the office staff cant make changes without support from their leadership.They also need to keep tabs on residents. I was verbally assaulted and almost hit by a non-resident that was living next door. Advertising this as a luxury community is false advertising. Weve had a more pleasant living experience in a college apartment.

  

  Business response

  12/02/2021

  Unfortunately, we are not a nonsmoking community, and we are unable to prohibit anyone from smoking on their patios or on the community.After speaking with *************************** regarding their concerns, we have failed to come to find a solution.  We have inspected the apartment home multiple times, the **** system has been cleaned, completed moisture readings,  and have offered to transfer the residents to a different unit.
  
  Our resident concerns are important to us, and we would like the opportunity to sit down with Mr. and ***************** and try to resolve their concerns. 

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