Business ProfileforUltraFix Appliance Repair

I have had an issue with my dryer not spinning this week. I was present the entire time the dryer was evaluated. At no point was the dryer unplugged and any parts looked at. I only saw buttons on the dryer pushed and turned to listen to it run. The components of the dryer weren't examined. I was quoted an original price of $385 to fix it and then given an additional $20 off if I decided to do so. It didn't appear that this was given diagnostic tests or looked at beyond pushing buttons. I also had the washer looked at since not all items are feeling wet after the wash cycle. He removed one top part of the washer and then started running it and said it was fine. At this point I didn't know what to believe. I held off on dryer repairs since that would be close to the cost of a new dryer. I had to pay the service fee of $134 with nothing getting fixed and the diagnostics seemed like something I could have done by pressing a few buttons to run the machine. I don't understand how you can tell what is going on without opening up the back of the dryer and unplugging the machine. I am ill and disabled and am a renter who has purchased the laundry appliances over the years. I am on a fixed income and unable to work. I can't afford to waste money on a service fee from a company that does not seem to care about the services they are providing and the customers.