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Find a Location

Mercedes-Benz of Grapevine has 1 locations, listed below.

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    Business ProfileforMercedes-Benz of Grapevine

    New Car Dealers
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Headquarters
    1300 Texan Trl, Grapevine, TX 76051-4197
    BBB File Opened:
    7/1/1994
    Years in Business:
    30
    Business Started:
    6/1/1994
    Alternate Business Name
    • MBGV LP
    Business Management
    • Mr. Kenneth L Schnitzer
    • Ms. Catherine Dowgwillo, Digital Marketing Specialist
    Contact Information

    Principal

    • Mr. Kenneth L Schnitzer

    Customer Contact

    • Ms. Catherine Dowgwillo, Digital Marketing Specialist
    Additional Contact Information

    Fax Numbers

    • (817) 359-4761
      Primary Fax
    • (817) 359-4875
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    13 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael W

    1 star

    09/06/2023

    My wife and I drove out to ************* dealership in Grapevine *****. We want the cts coupe cadillac. The price was $15,977 and they only dropped the price down to $13,000 for us because they needed to meet their quarter for the month .That is what we was told.They ran my wife and my credit score. They told my wife that they would run her credit score just once. Well we found out that they ran it 5 times a hard credit score check. They wanted us to pay 22%Interest rate. **** the sales people told us Ally loan company wanted us to pay that. It didn't make sense to us. In 2021 my wife bought a 2017 with 60,000miles on it and Warranty from Chevrolet dealership in grapevine ,*****. My wife Interest rate was about 9 to 10 % through the car lot Ally loan company.We called the loan company Ally loan company. We ask them why such a high rate Interest. Ally loan company told us they don't make the decision on our rate. The dealership are the one that makes the Interest rate. I told us then the loan company decided if they want to buy by the contract from a dealership. Once the loan company buy it from dealership the car dealership gets money out of it. Also the dealership email me a copy of the Equifax credit report .Now the Equifax report from Credit karma score didn't match the credit score the dealership sent me. Something is very Fishy. I called the credit Bureau. I was told that the credit score of Credit Karma is really real. The ************* did not understand why the ******** **** dealership inGrapevine,***** did not match thier score. The dealership is not being honest with us. I was told by **** the manger at ******** **** dealership in Grapevine,*****. He explained to me on the phone,that the loan company don't want to give the dealership loans on the older cars. I really don't know what to think.The dealership are playing the mind game with the customer that they really care about helping them. But they just care about money. They are just Big Bully.

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