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Find a Location

Park Place Lexus Grapevine has 1 locations, listed below.

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    Business ProfileforPark Place Lexus Grapevine

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    901 E State Highway 114, Grapevine, TX 76051-7644
    BBB File Opened:
    3/6/2000
    Years in Business:
    33
    Business Started:
    1/28/1991
    Date of New Ownership:
    8/24/2020
    Business Incorporated:
    12/12/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Asbury Plano LEX, LLC
    Business Management
    • Mr. Robert Hinkle, General Manager
    • Ms. Layla Latif
    • Ms. Wendy Hawkins, Marketing Project Manager
    Contact Information

    Principal

    • Mr. Robert Hinkle, General Manager

    Customer Contact

    • Mr. Robert Hinkle, General Manager
    • Ms. Layla Latif
    Additional Contact Information

    Fax Numbers

    • (817) 416-3113
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jodi C

    1 star

    11/07/2024

    Zero stars for Park Place Grapevine! I brought my car to Park Place for the second time regarding the same issue. The front end has always made a horrible noise a loud creaking noise like suspension or axel issues. My car is a 2024 bought in 2023 and had less than 10K the first time I asked them to look at the issue and they told me nothing was wrong. Second time the car had 16K miles and I was misleading by my advisor ****** more than once. First, he told me Friday they could not find an issue with the car, so they needed to keep it another day to have a specialist look at it. Saturday I never received an alert that my car ever moved, so no specialist looked at my car. Monday, they tell me it is a problem with the axel, and they needed another day for the diagnostic specialist to confirm. Tuesday ****** text and tells me that they put lube on the system, and the car was fixed and I could pick up the car. When picking up the car ****** did not have the guts to come speak with me, this is unprofessional to not speak to your client upon pick up. So now I will take my car to ****** Lexus to find out the problem and get it resolved. Park Place seems to not car about their clients. I will no longer use Park Place Grapevine for service parts or buying a vehicle. ****** you and your service department lost a customer.

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