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          Find a Location

          Aeromexico has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Aeromexico

              3663 N Sam Houston Pkwy E Ste 500 Houston, TX 77032-3611

            • AeroMexico

              1231 Greenway Drive Suite 230 Irving, TX 75038

            • AeroMexico

              233 S. International Pkwy Terminal D Dallas, TX 75261

            • Aeromexico

              2001 W Camelback Rd Ste 235 Phoenix, AZ 85015-3472

            • Aeromexico

              2 Alhambra Plz STE 102 Coral Gables, FL 33134-5214

            Business ProfileAeromexico

            Airlines
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            On 07/01/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-11563. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court for the Southern District of New York One Bowling Green New York NY 10004-1408 for resubmission to that court. The case number should be entered on the form.
            See all additional business information

            Contact Information

            3663 N Sam Houston Pkwy E Ste 500

            Houston, TX 77032-3611

            Visit Website
            Email this Business
            (281) 372-3480

            Customer Reviews

            1.03/5

            Average of 59 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            395 complaints closed in last 3 years

            89 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company provides travel services and vacation packages.

            Business Details

            This is a multi-location business.

            Find a Location

            Aeromexico has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Aeromexico

                3663 N Sam Houston Pkwy E Ste 500 Houston, TX 77032-3611

              • AeroMexico

                1231 Greenway Drive Suite 230 Irving, TX 75038

              • AeroMexico

                233 S. International Pkwy Terminal D Dallas, TX 75261

              • Aeromexico

                2001 W Camelback Rd Ste 235 Phoenix, AZ 85015-3472

              • Aeromexico

                2 Alhambra Plz STE 102 Coral Gables, FL 33134-5214

              Headquarters
              3663 N Sam Houston Pkwy E Ste 500, Houston, TX 77032-3611
              Email this Business
              BBB File Opened:
              3/1/1995
              Years in Business:
              33
              Business Started:
              7/1/1991
              Type of Entity:
              Corporation
              Business Management
              • Mr. Andres Conesa, CEO
              • Mr. Ricardo Baker, CFO
              • Mr. Hector Franco, Treasurer
              • Ms. Adriana Ruiz, Customer Relations Manager
              Contact Information

              Principal

              • Mr. Andres Conesa, CEO
              • Mr. Ricardo Baker, CFO
              • Ms. Adriana Ruiz, Customer Relations Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              395 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/11/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              December 18 purchased one way ticket in first class for from NYC to *** ************ ********  in less than 24 hours I called to request a cancellation or change the representative told me that the ticket can be cancel since it was between the 24 hours period and assured me that I will get a full refund to my credit card, she gave me a **** ****** ******** so I went ahead and purchase another ticket. Few days later for my surprise I got an email from aeromexico stating that I can not get refund but a voucher since it was within 7 days of the day of travel in wich I confirm and see that the policy apply to coustomer from the USE my issue is that ( if I would have know that I would just use the ticket or change to another day with that credit) but I did not since I was told something different from the represantavie, I explained this in twitter message to customer support in december 23, 2023 they said that they will honor what the representative said and will get a refund but nothing has happened and is almost a month later.
              Read More
              Read 394 More Complaints

              Customer Reviews

              59 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Luis F

              10/18/2024

              Flight and vouchers were a mess we lost $1200 when airline was the one that had recall on boing plain and changed our flight. Employee said we had vouchers we could redeem within a year. Since our flight was changed and we got back mid January 2024 instead of the beginning we assumed we had the vouchers until the end or beginning of next year. Ends up being they go by the purchase date (July 2023) which we were never told and to top it off it wasn’t vouchers it was a one time same flight kind of thing when employee mentioned it would be vouchers more than once! Every time we called they struggled to find any of the information regarding these vouchers. I asked to speak to a higher up and they never wrote back. Do not fly with this airline they do not help and lie a lot. This review makes me select one star when I would rather give them none!
              Read 58 More Customer Reviews

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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