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          Foscam Digital Technologies, LLC has 1 locations, listed below.

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            Business ProfileFoscam Digital Technologies, LLC

            Computer Parts

            Current Alerts For This Business

            Pattern of Complaint:

            Since January 2015, the BBB of Houston has received several complaints that exhibit the following pattern.

            According to consumer complaints, it has been alleged, that Foscam Digital Technologies, LLC is not providing customer service in a timely manner.  The consumers are stating they are having issues with defective products and unable to obtain assistance via phone or email.  When the consumer is able to make contact, they are not able to get assistance with repair or replacement of the defective product without being charged return shipping fees.      

            Contact Information

            3694 Westchase Drive

            Houston, TX 77042

            Visit Website
            Email this Business
            (713) 893-7869

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3694 Westchase Drive, Houston, TX 77042
            Email this Business
            BBB File Opened:
            11/15/2010
            Years in Business:
            13
            Business Started:
            12/31/2010
            Business Started Locally:
            12/31/2010
            Business Incorporated:
            12/31/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Foscam.us
            Business Management
            • Mr. Abdurahman Ravat, CEO
            • Chase Rhymes, COO
            Contact Information

            Principal

            • Mr. Abdurahman Ravat, CEO
            • Chase Rhymes, COO
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            Product does not work as advertised. Order in November and still don’t have a working camera. 5 times drag down camera mounted 30 feet on a post. This is suppose to be a solar charge camera that can last several weeks on a charge. In fact is last less than a day, on full charge. They provided free cloud coverage on this camera, but if the camera is down the free cloud coverage does nothing for me. I have worked on this over the course of 7 weeks, did a manual firmware update. Which makes no sense at all, this product was released before proper testing, and they are using customers to sort it out. Want what was promise, a wireless camera, that recharged by a solar panel. I have more time and effort than the $50 cost of this camera. I expect Foscam to step up, admit to the customer problems and deliver a working solution. Camera on last recharge, was hot to the touch, parts actually melted. Clearly Foscam has issues, but allowing the customer going it alone is ridicules, i have asked for contact of CEO or someone can address this issue, That has been declined. Forced to use BBB for resolution.
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christopher M

            02/23/2023

            Customer service = terrible. Purchased 5 cameras... 1 not delivered, had to wait 3 additional weeks for replacement. One other delivered without mounting hardware, received replacement hardware 13 days later... the was incompatible with purchased product. It's been two months since purchasing cameras. Now won't return emails. Customer service is deplorable. Paid for a doorbell camera that can't be mounted because it was shipped without anti-theft screws
            Read 1 More Customer Review

            Local BBB

            BBB of Greater Houston and South Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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