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Find a Location

Sunnova Energy International Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSunnova Energy International Inc.

    Solar Energy Design
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    Since 2022 to date, The BBB of Greater Houston & South Texas received numerous complaints and customer reviews for Sunnova Energy Corporation exhibiting patterns of complaints and customer reviews. A review of the pattern in 2023 into 2024 was completed which revealed the following patterns:

    Customer's complaints and customer reviews alleged deceptive sales practices, poor customer service and they further report installation and repair technicians do not arrive as scheduled. Customer complaints also alleged delays in diagnosing and repairing under-producing panels or panels that are not operational at all. Some consumer filed complaints stating the company will not schedule panels to be removed for roof replacement even after paying upfront for the service. The BBB has also received complaints alleging the company has failed to transfer lease agreements from the seller of homes to the new purchasers.

    The Company has provided the following response to the pattern language.

    We recognize that along any journey, challenges can arise, and we want to assure you that we are committed to refining and elevating every interaction you have with us. Our dedication to transforming negative experiences into positive ones remains steadfast, and enhancing your experience to provide you peace of mind is at the core of our efforts.

    With this in mind, below are tangible steps our team is taking to address the concerns that have been raised and to provide you with a more exceptional experience:

    Comprehensive Review: We are currently in the process of conducting a comprehensive review of the entire customer journey, spanning from the initial consultation through installation and ongoing support. This evaluation will enable us to pinpoint areas that demand improvement and fine-tuning.

    Investments in Call Centers: We have made strategic investments in customer call centers located in Houston and Puerto Rico. This strategic move enables us to promptly address any issues you might encounter, ensuring a more positive and seamless experience. We are continuously investing in enhancing our customer support mechanisms, making notable progress in providing more accessible and responsive interactions with our specialists.

    Operations and Maintenance Improvement: As a cornerstone of our center-led service network, our Global Control Center works to ensure high system uptime through effective performance monitoring, deficiency detection, and swift issue resolution. Through vigilant monitoring and meticulous quality control, we oversee every step of your journey with us, aiming to provide a positive and hassle-free experience.

    Supply Chain Processes: We are committed to optimizing our supply chain processes. We are establishing warehouses across the country to better equip our service technicians with the tools they need and to ensure sufficient supplies are available for routine maintenance and well in advance of weather-related events.

    Each interaction represents an opportunity for refinement and improvement as we collectively contribute to the sustainable future, we all aspire to create.

     

    Alert:
    Sunnova Energy Corporation has stated in media, “We are working closely with the BBB to have our accreditation reinstated."  However, the BBB is not able to work with Sunnova Energy Corporation at this time to have accreditation reinstated as the business currently does not meet the BBB’s Standards for Accreditation. 

    At-a-glance

    Customer Reviews

    2.21/5stars

    Average of 634 Customer Reviews

    Customer Complaints

    1,565 complaints closed in last 3 years

    667 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company specializes in solar energy.

    Products & Services

    For more information regarding Sunnova's products, services, and frequently asked questions please visit: 

    http://www.sunnova.com/knowledge-center/ 

    Business Details

    This is a multi-location business.

    Find a Location

    Sunnova Energy International Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      20 Greenway Plz Ste 540, Houston, TX 77046-2015
      BBB File Opened:
      5/13/2014
      Years in Business:
      11
      Business Started:
      11/19/2012
      Business Incorporated:
      10/22/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Sunnova Energy
      • Sunnova
      Hours of Operation

      Primary

      M:
      6:00 AM - 12:00 AM
      T:
      6:00 AM - 12:00 AM
      W:
      6:00 AM - 12:00 AM
      Th:
      6:00 AM - 12:00 AM
      F:
      6:00 AM - 12:00 AM
      Sa:
      7:00 AM - 9:00 PM
      Su:
      12:00 PM - 12:00 AM
      Business Management
      • Mr. William J. (John) Berger, CEO
      • Mr. Fred Belga, Senior Director
      • Mr. Chuck Browne, Vice President of Customer Care
      Contact Information

      Principal

      • Mr. William J. (John) Berger, CEO
      • Mr. Fred Belga, Senior Director

      Customer Contact

      • Mr. Abraham Serrano, Director of Customer Service
      Additional Contact Information

      Fax Numbers

      • (844) 270-2665
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1,565 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      634 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John G

      2 stars

      10/31/2024

      Not very customer friendly in my experience. Needed a lien temporarily removed to facilitate a loan application. Sunnova charged me $300 for a simple administrative chore while two other lien holders (with larger account balances) did not charge at all.

      Sunnova Energy International Inc. Response

      11/01/2024

      Hello John. Thank you for providing your feedback. We apologize for any inconvenience caused. Feel free to contact our customer service via email at customerservice@sunnova.com or by chatting with us through your MySunnova account. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

      Local BBB

      BBB of Greater Houston and South Texas

      BBB Reports On

      BBB reports on known marketplace practices.

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