Business ProfileforMahindra USA, Inc.

The worst display of customer service I've ever witnessed. I purchased a 6075 enclosed cab Mahindra tractor just a few months ago and was using for fairly "light-duty" work. With only 65 hours on the tractor, it broke down and would not start. I had to pay to have the machine hauled to the dealer in Marshall, TX. The tractor has now been out of service for three months. We have been, and still are, waiting on an "engine wiring harness" that is expected to "arrive" by the end of September. The tractor is under warranty. When I heard the incredibly extended time frame, I called Mahindra corporate customer service and I was told that this "$1000" part had to brought from overseas by cargo ship. Although it should not be my cost, I offered to pay for "FedEx Air" delivery since summer and fall are the "peak seasons" for my need of the tractor in the first place. I was told that the part "had to come by cargo ship". I find it difficult to believe that a $16 billion per year company could not expedite such a small item, either by having inventory in the US or simply shipping the part in a more timely fashion. A month ago on Aug 13th, I texted Todd ****** "Director of Sales Operations", and Mike **********, "VP of Sales, Parts and Aftersales" requesting an audience to see about getting the tractor fixed more quickly. I know the text was received because Todd ***** responded asking a couple of questions regarding the tractor. To this date - Sept 10th - neither I nor the dealer, after multiple attempts each, have heard from anyone at Mahindra. I can only conclude that this is because of one of three things: 1. They just don't care enough about customer service to even worry about it, or 2. The product is so poorly built that they are overwhelmed by the constant breaking down of machines. Based on the reviews I am now reading on the BBB, it very might be both. I regret my decision to buy a 75 HP tractor from Mahindra and I will tell everyone to not do so