Business ProfileforOrbit Translation

Extremely Disappointed - No translation and no refund - June 28: Made payment for translation services. - June 30: As they didn’t deliver anything, I requested a refund through email with no response. - July 1: Contacted through chat, was promised an update via email within an hour. No update received. - July 1: Contacted through chat again after 4 hours, was again promised an update via email. Still, no update. - July 3: Requested a refund through chat, was promised an update about the refund via email. No update. - July 8: Contacted through chat, was told the refund is in progress. No further communication. - July 17: Contacted through chat, was promised an update about the refund via email once again. No update received. I have all emails and chat transcripts saved for the record. They failed to translate important documents for USCIS, which almost resulted in negative consequences for my citizenship process. In the end, I received no translation and no refund. I now have to dispute the transaction with my bank to try and get my money back. To make matters worse, orbittranslation.com displays false feedback from ********** on their website (5 stars, screenshot is saved for the record), which is incredibly misleading. I wanted to file a complaint with the Better Business Bureau (BBB) about their deceptive practices and lack of accountability but realized that BBB revoked their accreditation in July 2023 because of similar complaints. I am going to file a complaint with Federal Trade Commission and American Translators Association and recommend all people impacted to do the same. This company must be out of business.