Customer ReviewsforThe Pines Pet Pampering

The worst place ever. They dont care about you or your animals . ******* only cares if you show up on time. Our time was always 8:00 in the am. But thats what time they open too. So if you were there 10 minutes early ******* wouldnt let her employees open early only open at 8. So you would have to wait. But if you to late picking your animals up you would have to hear from her. Me and my wife used to like going here but after 10 years my wife was really sick and didnt make the appointment but called to let her know as soon as possible. She said we owed for the whole treatment or she will kick us out. And they gave us 24 hours to answer or we were gone. So dont mess up not even one time. We have been boarding our dogs for 10 years also. And our puppies groomed every 3 weeks for 10 years. Even did my son the same way. Lucky it only took my son 6 months to see it. He took his dogs a ran for the hills. Please. Heed our warning. She sucka you in but its ONLY about money for them. Pleas find another place to go. It might be convenient but not worth the headache

Hi ****,
We will miss your sweet dogs very much!
Were sorry to hear your wife has ***** and hope she recovers and gets well soon!
We have always strived to be transparent and mindful that our clients understand our No Show and Cancelation policy.  Thats why its always been listed on every report card weve sent home with you at check out, as well as posted on our reception counter and website.
NO SHOWS & Same Day Cancelations require payment of missed appointment in order to rebook.  Thank you for helping our commissioned groomers receive a steady and reliable paycheck!
We really struggled with your preference for the first appointment spots of the day at 8am due to your frequent no shows.  We always called you when you didnt show up and we tried our best to be flexible and accommodate you bringing your dogs in late. But, as we explained many times, if you no show for your 8am appointment, we do not have enough time to let people on our wait list know we can get them in.
Most of them are already at work or just arent able to get their dog to us in time. And if you bring your dogs in late, it pushes all of our other clients appointments out and makes us run late with them.
Our talented and experienced groomers have been with us for over a decade and because we stay fully booked 4-6 weeks in advance, its been really important for us to maintain policies that allow us to compensate them, even when clients dont show up for their appointments. 
We are sure you will find a better fit with a grooming salon that takes walk ins rather than appointments and we wish you all the best!

Paid two months in advance for dog's nail's to be trimmed, canceled appointment, the dog passed away, She called me yelling and screaming the my credit card company charged her a $25. fee for filling a dispute and said she would have just given me money out of the till, however when I went to her business she sent her husband to deal with me and he said I will give you $23.credit only of the $50. you paid, I ask him could he just give me that out of the till like she said because my dog is dead and I do not have another dog, she came out of the back grabbed a piece of paper out of his hand and said I'll take over, then she started Screaming my last name that I had to leave now. How can you treat someone like this? What has this world come to? I had to leave one star but she does not deserve it.

Hello ***********************.  I am so sorry your dog, ***********, passed away earlier this month.  She was so precious and was always such a happy little girl.  I know you gave her a very long and loving life!  I just want to address your complaint about the payment you made in April of this year, as a deposit to reserve 2 appointments for special nail dremeling service (one for May 27th and one for June17th).  As you know, the deposits are required in order to compensate the groomer for the appointment that is reserved, in case the client no shows.  Every receipt you received since October of last year had the no show and cancelation policies detailed on it and you understood that if you no showed, we would charge the deposit as a cancelation/no show fee.  You no showed for the appointment on May 27th.  On May 30th you called us and left a message that you missed the appointment because your car was in the shop that day and you asked that we call and let you know if we got a cancelation soon because Lady ****** still needed her nails done.  Then when you came into our lobby 2 days later on June 1st and wanted to set up another appointment, you wanted us to apply the deposit charged as a no show, to another appointment.  You said the reason you missed the appointment was because you were sick and in bed with a virus and you didnt want to get us sick too.  I know you were disappointed that we were not able to do that because we needed to compensate the groomer for the no show.  We ask that you call and provide us with notice if you are not going to keep your appointment.  Then you decided to cancel the next appointment in June that you had paid a deposit for and I told you I would credit your account with us for that amount.  I received notice from our merchant services that on June 26th you disputed your $50 payment to us from April.  I was also charged a $25 dispute charge on top of the $50.  I did call you to discuss the issue and you said you wanted $25 returned.  I let you know that I was being charged $75 and I still to had to pay the groomer for the missed appointment.  ***********************, you know I did not yell at you over the phone.  However, when you came into our lobby yesterday and demanded we give you $25 in cash, we offered to let you purchase up to $25 of retail items but if you were not willing to pay the tax, we were trying to let you know to choose things up to $23 in order to provide room for paying the tax.  What ensued definitely caused a scene in front of other clients and when you refused to leave, I did become ***** and for that I am sorry.  I deeply regret that this has caused harsh feelings and more than anything I want you to know I loved your dog.  We all did.  Lady ****** was one of a kind!  I know you will see her again someday.  All dogs go to heaven!

Hello ***********************.  I am so sorry your dog, ***********, passed away earlier this month.  She was so precious and was always such a happy little girl.  I know you gave her a very long and loving life!  I just want to address your complaint about the payment you made in April of this year, as a deposit to reserve 2 appointments for special nail dremeling service (one for May 27th and one for June17th).  As you know, the deposits are required in order to compensate the groomer for the appointment that is reserved, in case the client no shows.  Every receipt you received since October of last year had the no show and cancelation policies detailed on it and you understood that if you no showed, we would charge the deposit as a cancelation/no show fee.  You no showed for the appointment on May 27th.  On May 30th you called us and left a message that you missed the appointment because your car was in the shop that day and you asked that we call and let you know if we got a cancelation soon because Lady ****** still needed her nails done.  Then when you came into our lobby 2 days later on June 1st and wanted to set up another appointment, you wanted us to apply the deposit charged as a no show, to another appointment.  You said the reason you missed the appointment was because you were sick and in bed with a virus and you didnt want to get us sick too.  I know you were disappointed that we were not able to do that because we needed to compensate the groomer for the no show.  We ask that you call and provide us with notice if you are not going to keep your appointment.  Then you decided to cancel the next appointment in June that you had paid a deposit for and I told you I would credit your account with us for that amount.  I received notice from our merchant services that on June 26th you disputed your $50 payment to us from April.  I was also charged a $25 dispute charge on top of the $50.  I did call you to discuss the issue and you said you wanted $25 returned.  I let you know that I was being charged $75 and I still to had to pay the groomer for the missed appointment.  ***********************, you know I did not yell at you over the phone.  However, when you came into our lobby yesterday and demanded we give you $25 in cash, we offered to let you purchase up to $25 of retail items but if you were not willing to pay the tax, we were trying to let you know to choose things up to $23 in order to provide room for paying the tax.  What ensued definitely caused a scene in front of other clients and when you refused to leave, I did become ***** and for that I am sorry.  I deeply regret that this has caused harsh feelings and more than anything I want you to know I loved your dog.  We all did.  Lady ****** was one of a kind!  I know you will see her again someday.  All dogs go to heaven!