Business ProfileforThe Pines Pet Pampering

The worst place ever. They dont care about you or your animals . ******* only cares if you show up on time. Our time was always 8:00 in the am. But thats what time they open too. So if you were there 10 minutes early ******* wouldnt let her employees open early only open at 8. So you would have to wait. But if you to late picking your animals up you would have to hear from her. Me and my wife used to like going here but after 10 years my wife was really sick and didnt make the appointment but called to let her know as soon as possible. She said we owed for the whole treatment or she will kick us out. And they gave us 24 hours to answer or we were gone. So dont mess up not even one time. We have been boarding our dogs for 10 years also. And our puppies groomed every 3 weeks for 10 years. Even did my son the same way. Lucky it only took my son 6 months to see it. He took his dogs a ran for the hills. Please. Heed our warning. She sucka you in but its ONLY about money for them. Pleas find another place to go. It might be convenient but not worth the headache

Hi ****,
We will miss your sweet dogs very much!
Were sorry to hear your wife has ***** and hope she recovers and gets well soon!
We have always strived to be transparent and mindful that our clients understand our No Show and Cancelation policy.  Thats why its always been listed on every report card weve sent home with you at check out, as well as posted on our reception counter and website.
NO SHOWS & Same Day Cancelations require payment of missed appointment in order to rebook.  Thank you for helping our commissioned groomers receive a steady and reliable paycheck!
We really struggled with your preference for the first appointment spots of the day at 8am due to your frequent no shows.  We always called you when you didnt show up and we tried our best to be flexible and accommodate you bringing your dogs in late. But, as we explained many times, if you no show for your 8am appointment, we do not have enough time to let people on our wait list know we can get them in.
Most of them are already at work or just arent able to get their dog to us in time. And if you bring your dogs in late, it pushes all of our other clients appointments out and makes us run late with them.
Our talented and experienced groomers have been with us for over a decade and because we stay fully booked 4-6 weeks in advance, its been really important for us to maintain policies that allow us to compensate them, even when clients dont show up for their appointments. 
We are sure you will find a better fit with a grooming salon that takes walk ins rather than appointments and we wish you all the best!