Business ProfileforShottenkirk Nissan of Katy

We purchased a used RAM truck from this dealership. They assured us the truck was in great condition, we were even charged a "dealer recon" fee for the work they had to do on it. We were advised of 1 open recall the truck, that could be taken care of at the Dodge dealership. A few days later the truck started jolting as we shifted down into first. We immediately suspected transmission, Nissan claimed it was due to the recall. Dodge told us that specific recall had been taken care of, but there were FOUR other open recalls on the truck. We had all of them taken care of but the jolting problem persisted. Nissan told us to "give it 2 weeks to even out" but after a few days we told them to take it and figure out the issue. They gave the truck to Dodge to work on, and after 2 weeks, came back with the drive shaft being the issue. After replacing the drive shaft we got the truck back and the problem STILL persisted. Took the truck right back in for the 3rd time. A week later we were told that it was the transmission, but the warranty would only pay for a used transmission. The transmission they sent they claim had 25,000 miles on it, but the technician at Dodge feel they rolled back the miles as the unit is very rusty and has a lot of wear. Plus the transmission is still programmed to the old vehicle making it unusable in ours meaning we have to wait LONGER than the 8 weeks we've already been without the truck. At this point we either want Nissan to take the truck back and give us our down payment (which they have already refused to do) or pay the difference we were advised it would cost for a NEW transmission (about $4k) Its bad enough the advertised price was 26,400 and we ended up paying 38,000 for a vehicle that was not in a condition as advertised.