ComplaintsforSteele Hyundai Kyle

• Initial Complaint

  02/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went in person to the dealership to cancel my extended service, my extended warranty. I was asked if I wanted the refund back to my credit card that I used to purchase the extended warranty and I said yes I have not received anything on my credit card I have not received a check in the mail I have not been contacted by the dealership what was not informed on how it would receive my money from the dealership for my refund and its been a month and I still dont have my Refund, Im not even sure how to get it or where to get it from since obviously its not up to them to give me my money back Im not sure who or how Im supposed to get my money back and they wont tell you any information in there not cooperative anyway the only response I ever got was Im sorry Im sorry about that. Im sorry and nothing else was offered.

  Business response

  02/19/2024

  ******************** did come in and request to cancel her ************************** Contract, that she had previously purchased from Steele Hyundai, she seemed upset that the refund would not be given to her immediately in the office and that it would come directly from Portfolio to ********************, her cancelation was completed on the 4th and her refund was issued on Feb. 10th.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Thursday 8/10 i went in to purchase a 2021 charger from Steele ****. I met with the sales person and informed them I had already been approved by my bank to purchase said vehicle. As we went over the pricing I was informed that I would have to purchase a car warranty by a 3rd party company because that is what the dealership did. The warranty was **********. That the total amount would be $1450. I told the rep I did not need it and did not want it. was told i had not choice i had to get it, but he would check with sales ******* if he could see what he could do. Rep came back & said he could bring it back down to **** asked again why must i hate it I dont want it. Told again I had to get. Then after I return and speak w/Finance spoke *********************** once again stressed that I did not want the extra items being added on and asked where does it state that I had to buy this perma thing. He stated we did not have anything in wrong but that was what their dealership did and i asked who said he says the sales *******. I asked if i could speak with him. He came back and said well sales ******* *********************** stated that this was not something they would change and we should go out separate ways. i stated so if i do not buy this 3rd party item i could not buy vehicle. he said yes. i asked what is it again and he explained and i stated well the car is as is and he said hes then i tell him the condition of the car. he goes and checks it and says oh well it had not be added to car. i said well dont add the protector cause i dont want it. he just smiled & said i had them add it. I did not want to lose the vehicle because of price and finished the sale. Once signing the paper i was give. the warranty and ****************** stated this page says you dont have to buy the perma plate i order to buy vehicle and we cant deny you the car and i stopped and said wait you and the sales manger said i had to and he stated yes. i signed. . i tried to go talk to gen ******* but no luck.

  Business response

  09/29/2023

  I am very sorry to see that she is upset, we take great pride in being transparent in our pricing of our vehicles, ******************** was informed upfront of the pricing of the car and was made aware of all the standard features along with any dealer added products and such as Custom Rims, Window Tint, Lifetime Engine Warranties and *********** Protections. ******************** was given multiple opportunities to stop the transaction before completing her paperwork with us and her own lienholder. ******************** agreed to all pricing before and during the sale and willingly signed and completed all necessary paperwork and contracts.

  Customer response

  09/29/2023

  Complaint: 20466218
  
  I am rejecting this response because: I was not told about any custom rims which the car does not have. I was not told about the tint. I as was told that *********** was mandatory. But was made to sign a paper that stated that i did not have to buy ********** in order to buy said car. The car was listed at ***** not the additional cost with would false advertising. Also I had a video of head finance manager stating that yes i was made to buy the **********. I even spoke with ********** who stated they only received 239.** from steele hyundai for the the so called protection plan. That the other amount was in the pocket of the dealership. They had given false information and they have lied to the BBB. I would like a full refund of the additional fees. 

  
  Regards,
  
  ****************************************************************

• Initial Complaint

  07/14/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On June 16th we called Steele Hyundai to ask about diagnosing our check engine light that had come on the day before. The receptionist advised us to come in on Monday the 19th. When we came to drop off our vehicle on the 19th, we were told it would take one week to do the diagnosis and then additional week for repairs. By the end of the week, we received the diagnosis of a faulty fuel injector, and that it was a warranty issue (our car is less than 2 years old). We were told that they would give us a call when the new timeline for the work to be done would be available. By June 30th we still had not heard anything. No one had called us with an update. We called only to have the service manager say theyd call us back and then they never called us back. Finally, after calling yet again, we were told that the part needed to be ordered. We were told it would take 2 weeks to fix, and now we find out it took 2 weeks just to finally offer a part! We call again the following week, since no one has called us to give us any kind of update, and we are told the part is still not in but that they expect parts on July 11th - yet another week away. We ask about a rental/loaner car and they say they have none available but will put us on a waiting list. This is our only car. We have spent over $600 on rentals with no end in sight. July 11th comes and goes with no update, so we call the service manager on July 12th and he tells us he has no idea when the part will be in, but hopefully next week. Our car has been sitting at the dealership with no work done for about a month. We have had to do all of the communicating, since no one will call us to give us updates. We cannot afford to continue renting a car and expect that Hyundai would take better care of their customers.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  One year ago, I bought a Hyundai ****** from Steele Hyundai Kyle. My sales person, ********************* and the dealership ASSURED me that the problem had been fixed for the 2018s and forward. I bought this vehicle on July 7, 2022 for $22,410.13. This car has ****** miles on it. I figure since it is so high mileage that I should purchase an extended warranty to cover the possibility of mechanical problems. One month ago Im driving home on i35 going 70 miles an hour when my engine fails. I have it towed to my local mechanic but after speaking with my warranty company, the car would have to be diagnosed by the dealership of purchase. So I had it towed AGAIN. The towing totaled $235. The dealership tells me it will likely need a new engine and that would take anywhere from 8 months to a year to replace. I am still making payments on a car that I wont be able to drive for a year! There are no loaner cars available because thousands of Hyundai engines are failing right now.So I call Hyundai corporate to get my case escalatedthey are useless adjacent. My case number is ********. They have told me 2 weeks in a row that I would have a diagnosis by the end of the week and two weeks have come and gone without answer. It has been a total of 3 weeks I have gone without a car.I come to find out that there is a class action law suit effecting the rod bearings and oil consumption within the engines. This class action law suit had already been in the works when the car was sold to me and they promised that there werent any engine issues with these 2018s. The dealership tells me that the warranty is null if another mechanic runs diagnostics. Now I cant get a hold of the dealership service department. They never answer my calls and havent returned any of the voicemails I have left. They are holding me hostage in this situation. I cant buy a new car because ** still paying off a faulty car that they knowingly sold me. Its just sitting at the dealership, not being touched.

  Business response

  07/16/2024

  ****************** engine was replaced under warranty from Hyundai 8/9/2023, at the time of his purchase there where no open recalls for his vehicle, nor was the dealership notified or aware of any "class action lawsuits" that *** or *** not have been filed at that time.

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The original complaint I had within this situation was directed at Drive Time, the dealership that sold me this vehicle. Hyundai themselves took over the case shortly into this issue and my vehicle was towed to their Steele location in **** *****. This location has nothing per say to do with any of this. I am not exactly sure which part of the Hyundai company I have been in contact with this whole time. I believe it might be called the resolution team, apart of maybe the corporate office. For months I communicated back and forth with a employee from Hyundai by the name of ******, which I can get those emails to you if desired, via email and periodical phone calls. For these months I waited for my vehicle to be repaired, I rarely heard back from this ****** employee, and waited on her sometimes weeks to receive pertinent information I needed. Hyundai never in 5 plus months could provide me with a rental vehicle, or loaner car rather while they were repairing my vehicle. Hence, I had a rental car purchased on my own, and have been repeatedly told that full reimbursement of my rental charges was confirmed. Recorded phone calls with the company would prove that, and so would my multiple emails with this ******. ****** also said she personally would be taking care of my reimbursement process and would be letting me know when it would on its way back to me. After some weeks again, waiting for replies, I get an email back from another employee by the name of ****, that was apparently taking over the case and that this ****** was no longer with the Hyundai company. That one email I received from this **** was over a month ago, and I haven't heard back from him since. The last communication I had with ************** was trying to get her to confirm that Hyundai would be correcting my credit report remarks as far as being behind on payments these last 5 months. She never replied, and regardless of how many times I email **** he has yet to respond. Numerous times I have emailed him.

• Initial Complaint

  01/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We heard a radio ad on 12/1/2022 on ***** stating they did not charge over **** or any market adjustments for vehicle purchase with no exclusions. The **** was listed on the website as well. When going to work the deal they started at ***** over **** and would not take less than **** over **** even after we told them about the ad. They also promised to match our APR from our credit union so we would finance with them at 3.9%. When we went back to sign the papers, it was 1% over, at 4.9% APR and they refused to adjust the price. They also added on a loyalty advantage program fee $475 but adjusted to $150 if I would pay for protection coating of $325 which caused an interior film and the car to look dirty. We did not want the loyalty program but they stated it was required. Date of purchase 12/1/2022, 2023 Hyundai Palisade Calligraphy AWD $65,151.64. Purchase agreement available but it has personal information on it and we would like to share over a secure site

  Business response

  01/28/2023

  To whom it may concern, 

   

  I have reached out to the customer several times to offer my assistance and help correct these issues. We look forward to helping ************** and making things right with the situation. 

   

  Sincerely, 

  *********************

  General Sales Manager 

  Steele Hyundai Kyle

  ************

  Customer response

  02/03/2023

  Complaint: 18814280
  
  I am rejecting this response because:

  The business is still false advertising on the radio about not having a market adjustment on Palisades.
  They cannot refinance the vehicle for the agreed upon rate of 3.9% nor were they willing to compensate us for amount we have to pay above the rate of 3.9% resulting in an additional $500.
  They are unwilling to compensate for market adjustment fees that they collected over MSRP of $2000 while the advertised commercial continues to run and state that there is no market adjustment over MSRP.

  Regards,
  
  ***********************

  Business response

  02/06/2023

  I spoke with both customers and offered to remedy any physical damage to their vehicle but they said we have already taken care of them in getting it cleaned up. 

   

  I discussed the confusion over their finance rate and the reason they qualified for what the lenders were offering them. 

   

  I apologized for the entire situation and some miscommunication that occurred between them and another manager here as well.  

   

  Sincerely, 

  *********************

  Steele Hyundai Kyle

  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩