Business ProfileforSouth Texas Pools

We had a pool installed by South Texas Pools. They damaged our house in the process, left our back yard in shoddy condition, and we have been trying to get that fixed for months with little to no replies from the business. They were continually sending an invoice stating we owed money yet they had a charge on our bill for equipment we never had installed. So we were actually owed a balance. One of the owners showed up at our door and after some discussion about what needed to be fixed still we were told we just didn't want to pay them the balance. We stated that was not true and were called liars. I went to the business two days later to talk to another owner in person and complain. I was told that what happened wasn't true because the other owner already gave his side of the story and he would never lie. I was told had we told them we still had work and we didn't owe money that it would have been taken care of. I showed the owner emails I had where we told them this but that didn't seem to make a difference. I told the owner that the other man owed us an apology to which I was told, "He is a 42 year old adult and he isn't going to listen to me." He did offer to finally fix it but was told the apology would not be coming.

South Texas Pools has been in business for over forty years and ever since we have been a member of the BBB we have carried an A+ Rating. Mostly what has been complained about is true and is not acceptable. We have agreed to the minor repairs, and they will be completed in the following week.