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          Find a Location

          TDECU has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • TDECU

              1001 FM 2004 Lake Jackson, TX 77566

            • Texas Dow Employees Credit Union

              1001 FM 2004 Rd Lake Jackson, TX 77566-4012

            • TDECU

              2800 Texas Ave Texas City, TX 77590-8260

            • TDECU

              400 W. Sam Houston Pkwy S.#1301 Houston, TX 77042-1299

            • TDECU

              2900 Velasco Angleton, TX 77515

            Business ProfileTDECU

            Credit Union
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1001 FM 2004

            Lake Jackson, TX 77566

            Visit Website
            Email this Business

            Customer Reviews

            1.06/5

            Average of 17 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 69

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers financial services based on individual needs.

            Business Details

            This is a multi-location business.

            Find a Location

            TDECU has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • TDECU

                1001 FM 2004 Lake Jackson, TX 77566

              • Texas Dow Employees Credit Union

                1001 FM 2004 Rd Lake Jackson, TX 77566-4012

              • TDECU

                2800 Texas Ave Texas City, TX 77590-8260

              • TDECU

                400 W. Sam Houston Pkwy S.#1301 Houston, TX 77042-1299

              • TDECU

                2900 Velasco Angleton, TX 77515

              Headquarters
              1001 FM 2004, Lake Jackson, TX 77566
              Email this Business
              BBB File Opened:
              9/15/1999
              Years in Business:
              69
              Business Started:
              1/1/1955
              Type of Entity:
              Corporation
              Alternate Business Name
              • Texas Dow Employees Credit Union
              Business Management
              • Ms. Corbette Greak
              Contact Information

              Principal

              • Ms. Corbette Greak

              Customer Contact

              • Ms. Corbette Greak
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/08/2023

              Complaint Type:
              Product Issues
              Status:
              Unresolved
              I got scammed $4303. This was posed as a job position. I accepted checks from this company against my better judgement. The checks were deposited *** *** *** so I assumed the checks cleared since the money was in my account. I found out later it takes a few days for checks to be cleared. No where in the handbook does it say customers should wait 4-5 days to ensure all checks clear and isn’t fraudulent. I didn’t know that and spent the money. TDECU took the $4,303 out of my savings. I was it returned due to the fact that their “secure banking” is false and don’t properly educate their customers. If I had not had the money in my account or known it takes a few days for a check to clear, I wouldn’t have spent the money. It’s been about 6 weeks and I still don’t have access to my bank account. I’ve filed a police report from the beginning and was told they did “2 investigations”. The last time I called, ***** said they can’t do an investigation because “they don’t have the police report.” Every time I’ve called, I’ve gotten different responses and answers that don’t align. Can I please get any help on this?
              Read More
              Read 25 More Complaints

              Customer Reviews

              17 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              john m

              09/17/2024

              ZERO stars. Have been trying to close my account for 3 years! Every time I call they tell me a request has been submitted? They have all my info, nothing has changed but still account remains open? Then 3 months ago a 3rd party provider to TDECU steals everyone's personal info including Social? I called last month, again am told acct will be closed and a check mailed? Called in again today, tell me nothing has changed and they ask me to start process all over again? STAY AWAY, they will take your money but its impossible to close account should you move out of area. Feel sorry for phone staff that they have such incompetent management. STAY AWAY.

              TDECU Response

              09/25/2024

              We will respond directly to the individual filing this review since information is available for public viewing.
              Read 16 More Customer Reviews

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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