Business ProfileforSunRey Technologies, LLC
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints, and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On October 18, 2022, BBB contacted SunRey Technologies, LLC regarding advertised claims on their website https://sun-rey.com.
SunRey Technologies advertises consumers can "Eliminate your Home's electricity bill for 25 years or more", "Here in Texas it's possible to completely eliminate your electricity bill by relying on green energy" and "While electricity costs keep climbing, solar protects your wallet by substantially reducing or completely eliminating your electricity bill. Your solar payment will be one low stable monthly payment."
According to EnergySage (https://www.energysage.com/local-data/electricitycost/tx/williamsoncounty/austin/#:~:text=In%20most%20cases%2C%20you%20will,still%20send%
20you%20a%20bill.)
“In most cases you will still have an electric bill with solar. Even if your solar system offsets 100 percent of your electricity use, as long as your property remains grid-connected, your utility will still send you a bill. However, its possible that your bill will be $0 or even negative if you provide more electricity to the grid than you pull (depending on the incentives available in your location.)"
BBB Code of Advertising states an advertisement as a whole may be misleading by implication although every sentence separately considered may be literally true.
BBB requested SunRey Technologies, LLC to discontinue advertising “eliminating your electricity bill” or any similar statements from their website to address BBB's concern.
On July 30, 2024 Sun Rey Technologies, LLC notified BBB they corrected their website. BBB confirmed this statement has been discontinued.
SunRey Technologies, LLC also advertises "Here in Texas it's possible to completely eliminate your electricity bill by relying on green energy" and "The use of green energy reduces the carbon footprint of your house, meaning that as a family you are no longer major contributors to pollution" as well as other claims to eliminate electricity bills.
BBB Code of Advertising states advertisers should not make broad, unqualified general environmental benefit claims like "green" or "eco-friendly." BBB requested SunRey Technologies, LLC to discontinue advertisements utilizing the term "green."
Finally, SunRey Technologies, LLC advertises "Satisfaction Guaranteed" and "Guarantees your satisfaction!"
BBB Code of Advertising states advertisers should only use “satisfaction guarantee” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
BBB requested SunRey Technologies, LLC to provide BBB with a copy of their guarantee policy to confirm it they provided full refunds upon request. BBB requested SunRey Technologies, LLC to also disclose how consumers can view the full warranty details or include the full warranty details on their website.
As of November 16, 2022, SunRey Technologies, LLC failed to respond to BBB's requests. On August 13, 2024, SunRey Technologies, LLC notified BBB their wording has been changed. BBB reviewed the website and continues to have concerns regarding SunRey Technologies, LLC's advertisements.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 705 W Wadley Ave Ste 210, Midland, TX 79705
- BBB File Opened:
- 10/17/2022
- Years in Business:
- 4
- Business Started:
- 9/28/2020
- Business Incorporated:
- 12/9/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 8:00 AM - 7:00 PM
- T:
- 8:00 AM - 7:00 PM
- W:
- 8:00 AM - 7:00 PM
- Th:
- 8:00 AM - 7:00 PM
- F:
- 8:00 AM - 7:00 PM
- Sa:
- 9:00 AM - 5:00 PM
- Su:
- Closed
- Business Management
- Mr. Edmundo Rey, Director
- Contact Information
Principal
- Mr. Edmundo Rey, Director
Customer Contact
- Mr. Edmundo Rey, Director
- Additional Contact Information
Website Addresses
Customer Complaints
0 Customer Complaints
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