ComplaintsforTotal Air Conditioning
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was assigned total air conditioning after I submitted a work resquest through ******** **** ****** at the end of June 2022. The owner Rick came out and check my unit and told me everything was running fine and all it needed was a cleaning of the outside and inside unit. It was not covered by ******** **** ****** but I agreed to it anyway. After the cleaning by two of ricks technicians a coil on the air handler unit broke so they tried to fix it, it was not fixed. After the cleaning, my AC was still leaking fluid and was blowing hot air throughout my house. In the course of the month of July they came back 2 other times. It wasn’t until the 4 time the technicians came they told Rick that I needed a new air handler unit. Throughout this time I would call ricks cell phone and office and I would never get a response or a call back. The only time Rick reached out to me was when he was asking for payment for the AC cleaning to made my AC worse than it was. I told him I would be happy to pay him as soon as my AC was fixed and this was on July 15 via text. It is august 14th and my AC is not yet fixed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.