Business ProfileforPrime Urgent Care

On 06/15/2023 I presented WITH insurance in full allergic reaction to Prime Urgent Care and was refused service. I was told my account said no exceptions for a balance of $367 past due. I had not been seen by Prime since December 2021 for a covid test and paid up front my copay. I asked what it was for and was told it was for a visit in April 2017. Turns out it was for **** ******** who is my son and was 18 years old. They said I was because I was the guarantor. This is the second time I have had this issue with them and told them before that they 1) had the coordination of benefits wrong and did not have all of his insurance information 2) I am not responsible for the bill for an adult. They did not bother to rebill. I called the Office manager, Irma several times and she was out for the holiday and in general refused to return my call. So now they have gone into my account records and gotten MY CREDIT CARD INFORMATION and are charging me. I attached where I paid the last time I was there in December 2021 which is where they got the credit card information. I did not have this bank when my son was seen. That is a ***** violation. I called billing back in June and turns out the urgent care had never filed with ALL THREE INSURANCES MY SON HAS and filed only with mine and I am not primary even if I were responsible. This is unethical and my next step is filing a formal complaint with *** in Texas and point out the privacy violation. They are out of timely filing and are trying to balance bill me erroneously. Had they done this right to begin with there would not be a problem. I will never go to this office again, but in the event I go to another location they need to resolve this.