Customer ReviewsforRent-A-Center, Inc.

In May 2024, I faced harassment from Rent-A-Center (*******************************), though I am not the account holder; my husband is. Despite consistently paying $160 biweekly, Rent-A-Center became aggressive when we were a week behind.During the first incident, an employee banged on my door loudly enough to shake the walls. I spoke through the door, but he responded rudely, embarrassing me in front of neighbors. When I called the store, they acknowledged we were behind and confirmed collections would continue. Despite arranging payments, the lack of internal communication led to repeated calls and visits.Later, Rent-A-Center sent another employee who banged on my windows and door, demanding I answer. I had requested no home visits due to my PTSD from previous law enforcement work, yet the harassment continued. My husband, who works a dangerous job often 275 feet in the air, spoke with ******* at the store, asking them to contact only him and stop visiting our home since Im often alone. Despite reaching an agreement, the visits ************ October 2024, we were six days late. On October 25, a representative called, claiming he was outside my house. I was across the street paying bills, but he rudely insisted hed camp out until I returned. The shop owner, *****, overheard this conversation and recorded the incident on his security cameras. When I called ******, he denied our previous agreement, and I continued to receive calls despite giving them my husbands number.I filed two reports with Rent-A-Centers customer service (#*******, #******* and finally reported the harassment to the ************************. Officer **** warned Rent-A-Center that further visits would be trespassing and advised me to call the police if they returned.This complaint is being submitted to Rent-A-Center, ****** Reviews, the BBB, and the Attorney General to address Rent-A-Centers unprofessional and harassing conduct.

I have been with *** in *******, ** and have never had any issues until these last few months. I have been more than cooperative with this facility only to be given the runaround. They continue to make my payments due on weeks that are not my due dates despite already having this conversation with *** and the store manager *****. Also, I have been asking for weeks for my agreement numbers so I can see my accounts online, but to no avail. A few months ago they blamed not being able to see my online account through the app due to some system glitch, yet will not give me my required information so that i can look at my accounts. Today set the straw off when they already knew i was out of town and on my way back i told them yesterday 10/11/2024 that i would be back later in the afternoon today 10/12/2024 and could only make a partial payment in which I was dismissed. Someone came to my home around 4:30PM and my babysitter who is not to answer the door for anyone as she is there with my children heard the man telling the woman there was a key in the door should he just come in, which police have been notified. This is extremely unprofessional of this business and i will not be speaking to anyone further until I can speak to someone from your corporate office. Thank you for your attention to this matter.

Horrible said I only had to pay35$ then send me a text message saying I have to pay 112$ more after they took my 35$ I asked for refund they said 6 business days it's been part that still no refund in fact they tried to charge me for a payment when I have no items .itsa scam I call the number it goes to voicemail