Business ProfileforRent-A-Center, Inc.

In May 2024, I faced harassment from Rent-A-Center (*******************************), though I am not the account holder; my husband is. Despite consistently paying $160 biweekly, Rent-A-Center became aggressive when we were a week behind.During the first incident, an employee banged on my door loudly enough to shake the walls. I spoke through the door, but he responded rudely, embarrassing me in front of neighbors. When I called the store, they acknowledged we were behind and confirmed collections would continue. Despite arranging payments, the lack of internal communication led to repeated calls and visits.Later, Rent-A-Center sent another employee who banged on my windows and door, demanding I answer. I had requested no home visits due to my PTSD from previous law enforcement work, yet the harassment continued. My husband, who works a dangerous job often 275 feet in the air, spoke with ******* at the store, asking them to contact only him and stop visiting our home since Im often alone. Despite reaching an agreement, the visits ************ October 2024, we were six days late. On October 25, a representative called, claiming he was outside my house. I was across the street paying bills, but he rudely insisted hed camp out until I returned. The shop owner, *****, overheard this conversation and recorded the incident on his security cameras. When I called ******, he denied our previous agreement, and I continued to receive calls despite giving them my husbands number.I filed two reports with Rent-A-Centers customer service (#*******, #******* and finally reported the harassment to the ************************. Officer **** warned Rent-A-Center that further visits would be trespassing and advised me to call the police if they returned.This complaint is being submitted to Rent-A-Center, ****** Reviews, the BBB, and the Attorney General to address Rent-A-Centers unprofessional and harassing conduct.