We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          White Elm, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWhite Elm, LLC

            Handbag Manufacturers

            Contact Information

            208B Commerce Blvd Ste A

            Round Rock, TX 78664-2116

            Visit Website
            (737) 234-9088

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            208B Commerce Blvd Ste A, Round Rock, TX 78664-2116
            BBB File Opened:
            3/6/2020
            Years in Business:
            8
            Business Started:
            6/6/2016
            Business Incorporated:
            6/6/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Owner Manager
            Contact Information

            Principal

            • Owner Manager

            Customer Contact

            • Owner Manager
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/29/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I received a bag as a Christmas gift from this company. These bags are expensive and advertise t hat they can hold a lot. I dont have a lot in my bag. I noticed that the strap was starting to tear. I took a picture of it and sent it to the company. They did nothing for me!! They offered a 15% discount on a new bag which is a slap in the face for how expensive these are. Please help!
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sh D

            06/17/2022

            The customer service is extremely poor and the bag is of low quality. They also sent me a wrong addressed label for my return. It's been a nightmare trying to return to this bag. I have not received my money back either for a bag that was only about 2 weeks old and started coming apart. This company is a fraud. The return person walks you in circles.

            White Elm, LLC Response

            06/21/2022

            Hi ******-We have been extremely responsive to you about your return, even sending you a screen recording made especially for you about how to use our return portal when you were having trouble submitting your request. During your returns process, we moved our office and unfortunately, **** did not forward all of our mail as requested and a few returns were not delivered as they were supposed to. We are more than willing to give you a replacement label to our new location so we can get your return processed, however you did not give us that opportunity before posting slander on our social media pages. Please reach out if you'd like a new label to return your bag.

            Customer Response

            06/22/2022

            The above comments from your absolutely not true. I have kept all my emails as proof that you've been dragging me around since May. Please let me know when I will be willing to screenshot all of the emails and attempts to contact you. I've had to email or messages through ******** 2 to 3 times and I still have this poor quality damaged bag that only lasted less than 2 weeks of having it. I still do not have my money back and even wasted my time going to the ************ When I went to the ************ the bag magically came back to me. This is a joke and I will no longer do business with your company your company and let others know if they ask me as well. Your bag is only worth about 40 to $50 and is way overpriced. I've never had a problem with returning any item to any company as it wants company as once stated this is dragged on for months now and it's almost July.

            Customer Response

            06/22/2022

            My 1st email was 6 May to return the bag and I still have not been able to return the bag months later.

            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.