Business ProfileforSenior Helpers of Central Texas

Im flabbergasted at the way Senior Helpers responded to a complaint that I had. My father is a veteran and he was contracted through the VA. The scheduling coordinator failed to provide me with a schedule as she is to do weekly. Then today I receive a call 12 minutes prior to the time the caregiver is to report. Of course anyone receiving short notice would be upset especially if someone displays a nonchalant attitude. I asked the scheduling coordinator, *****, if she had someone else to send and she said no she did not and went on to say that it wasnt intentional. At this point I did not want to talk to ***** and asked to speak with a manager in a very firm way. ***** decided to hang ** in my face. I called back, no answer. I contacted the after hours number to request for a call back from management three separate times in hopes of being able to address the issue with someone else but never received a call back. I emailed the director, *****, to make her aware of what was going on. Two hours pass by and I still had not heard from anyone so I reached back out to the agency. Finally, spoke with ***** on the phone explaining to her what occurred this morning between ***** and myself. Once I finished, ***** says well I spoke to ****** at the VA and she decided to stop services and refer you to another agency. She also went on to say that I yelled at *****. I let her know that I was very firm with her but I did not disrespect her or use any profane language. I guess it did not matter what I said being the customer. Keep in mind someone was supposed to arrive at 10:00 AM per the email I received ,but now I was being told services have ceased. I was blown away at this point because I had not received a call back and basically they took the scheduling coordinators word over mine. Not to mention the veteran was left unattended to by Senior Helpers. Ive dealt with several companies that provide the same service and Ive never had someone to treat us the way we were.

The director of the company told the Social Worker at the VA that I cursed out the scheduling coordinator which was false. She also lied and said the social worker stopped services, which the social worker confirmed was not true. I addressed this with ***** and she said an investigation was being conducted. So I told her you have a statement that was untrue and you have no supporting facts. Senior Helpers is not a reliable service and the employees lie on customers of color as well as the social worker who is of color as well.