Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Atento has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Atento

      5730 Northwest Pkwy Ste 105 San Antonio, TX 78249

    Business ProfileforAtento

    Call Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5730 Northwest Pkwy Ste 105, San Antonio, TX 78249
    BBB File Opened:
    3/13/2021
    Years in Business:
    17
    Business Started:
    6/1/2007
    Business Incorporated:
    6/1/2007
    Type of Entity:
    Corporation
    Alternate Business Name
    • Contact US Teleservices Inc.
    Business Management
    • Mr. Miguel Maranon, President
    • Mr. Leandro Grodsinsky, CFO
    • Mr. Stewart Munoz, Vice President
    • Mr. Reyes Rodriguez-Sedano, Secretary
    Contact Information

    Principal

    • Mr. Miguel Maranon, President

    Customer Contact

    • Mr. Miguel Maranon, President

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Esteffan R.

    1 star

    01/20/2022

    I started working in the *********** location in late September and when I started up to December of last year I maintained great numbers high quality scores of 100% and didn't EVER have a problem with my paycheck. December came around and I along with the majority of the site began having system failures which prevented us from doing our jobs. Unfortunately instead of send people home or better yet fixing the issue we as employees continued to go into work not realizing we were beginning to not get paid. This extremely unfair to all the families affected by this company's lack of an HR department, lack of communication, and un organized environment. Alot of peers were never paid again. I being a top performer before my system failure continued to chase after opportunities and promotions and continued to get the run along for months when they finally had openings again I applied and was met with an unfair treatment and consideration being held back from growing within the company due to system issues that we out of my hand. Regardless I put my best foot foward and continued to make myself useful assisting with job duties that we above what my duties were supposed to be and yet not holding any supervisor position. I work Overnights and there's never any managers or HR so we have to depend on Supervisors which some are not qualified to be.. I went above and beyond to stand out doing floor support and nesting supervision duties. In December I had a payment issue it took them 6 days to deposit me and the excuse were my system issues. I am NOT an IT department that is out of my hands and were informed everyday. No resultion to date. This past Friday I wasn't paid again we are at Wednesday now and NOTHING. Its difficult enough to track down a manager. Tonight I spoke with temporary Manager ****** from *****, ** offices. He was rude, combative, and unprofessional. Insinuated I never once did my job says they won't pay and asked me not to come in until my systems are fixed.

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.