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Find a Location

Shottenkirk Toyota San Antonio has 1 locations, listed below.

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    Business ProfileforShottenkirk Toyota San Antonio

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/23/2022

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    18019 San Pedro Ave, San Antonio, TX 78232-1452
    BBB File Opened:
    10/24/2012
    Years in Business:
    13
    Business Started:
    3/23/2011
    Accredited Since:
    6/23/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 8:00 PM
    Su:
    Closed
    Business Management
    • Mr. John Toomey
    • Mr. Mark Owen, General Manager
    Contact Information

    Principal

    • Mr. John Toomey

    Customer Contact

    • Mr. Mark Owen, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vanessa E

    1 star

    07/11/2023

    Not only did they try hard sell me, to the point that I had to ask for my personal car keys multiple times so I could leave, I found out from my bank that they lied to me about how they would submit the credit application I submitted through their dealership. They assured me they would request credit specifically from my bank. They did not. This left me with a credit pull to unknown lender(s). I will have to do another credit pull through my bank to purchase a vehicle. One of the managers also told me that he couldnt tell me the total cost of a vehicle. He would only tell me that he would make the monthly payments work out to $400 a month.

    Shottenkirk Toyota San Antonio Response

    02/26/2024

    Hi *******, my appologies for the late reply and I will share with the managment team. We strive to make every customers experiance the very best and fully transparent. We will continue to train our staff to meet the needs of our customers. If you would like to discuss further, please feel free to contact me here at ********************.

     

    ***********************

    Internet Director

    Alamo Toyota

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

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