Business ProfileforSeven Oaks Women's Center

I am deeply disappointed and disheartened by my recent experience with this office. Last year, I had my first OB appointment with this provider and had a positive experience, so I scheduled my annual follow-up that day for this month. However, in March (4 months ago), I received a call stating they had to forcibly cancel my appointment due to the providers unavailability. The caller was apathetic and dismissive, offering a rescheduled date more than a month later from my original appointment.When I expressed the importance of the timing of the annual visit for my partner and me, as we are trying to conceive, the caller rudely informed me that I couldn't discuss fertility during my annual appointment. I was shocked and questioned her authority to dictate what I could discuss with my doctor. Feeling upset, I told her I would call back to reschedule.I called back shortly after and spoke with another representative, who managed to schedule me at the provider's other location for the same month. The option to go to the providers other location was not previously mentioned by the first caller, which added to my frustration. However, I felt relieved the issue was resolveduntil today.Feeling uneasy, I called to confirm my appointment, only to be told that I had no appointment today. The person on the phone advised she and the manager reviewed recorded calls and confirmed that there was no record of my rescheduled appointment. I never spoke to this said manager and no attempt was made to resolve the issue, or reschedule me after this discovery. Despite me having a record and a screenshot of my call log showing my outgoing call (calling back to reschedule) they claim it never happened.I feel gaslit, grief-stricken, and uncared for by this office. Given how they handle scheduling, I don't currently feel welcomed and dont believe I would be any more comfortable being pregnant under their care. I have no choice but to seek healthcare services elsewhere.