Business ProfileforTexas Auto Center

WORST DEALERSHIP EVER! MY CAR HAS BEEN IN THE SHOP THERE OVER 3 TIMES. THIS LAST TIME WAS 10/15/2024 I HAVE BEEN WAITING FOR A CALL FROM FINANCE TO SET UP THE REPAIRS AND NOTHING I HAVE CALLED MANY MANY TIMES WITH LEAVING MESSAGES AND THEN THE PEOPLE WHO ANSWER THE PHONE BEING VERY RUDE. EMAILING THE FINANCE MANAGER AND NO RESPONSE. AS OF TODAY STILL NO RESPONSE. THIS PLACE NEEDS TO BE SHUT DOWN THEY SELL LEMONS CARS WITH EXTREMLY HIGH MILEAGE. THE SERVICE DEPARTMENT CANT EVEN LOOK AT VEHICLES FOR 5-7 DAYS DUE TO THE CARS THAT ARE ALWAYS SENT BACK FOR MECAHINAL ISSUES. THEY REEL IN PEOPLE WITH ONLY $500 DOWN THEN HIGH PAYMENT EVERY 2 WEEKS THEN THE CAR BREAKS DOWN. A S*** SHOW THERE!!WARNING DO NOT BUY FROM TEXAS AUTO!!!!!THEY DESERVE ZERO STARS BUT THIS MAKES YOU PICK ONE !!

We value you as our customer, ********* and take your concerns very seriously. Our records reflect your car was flagged into service on October 15th. We tried to reach you to go over the completed diagnostic by phone on 10/23, 10/28, and 10/30. We left voice mail messages on the last two calls but were not able to leave one on the 23rd. We also send emails to you on 11/01, 11/04 and 11/06. Please contact us as soon as possible and ask to speak with either ***** or ******. They will be happy to assist you.  

I am rejecting the response because I must express that your claim of having attempted to reach me via phone and email does not reflect the reality of my experience. I never received any direct communication from a person no phone calls, voicemails, or even a direct follow-up from a representative. The automated system that contacted me was that automated asking for a payment not discussing the issue at hand of the car that is in your possession and in need of repairs. Any email received again was to call the finance and again the person that answered was either questioning why I would like to speak to ***** or they sent me to a voicemail. Again no contact with ***** or any human person that could discuss the car repairs and finance. Its extremely frustrating that despite the serious nature of my car being in your care for over a month, my efforts to get timely and clear communication have been met with automated responses instead of real interaction with a person. I rely on direct contact, especially for issues concerning my vehicles status, and I am disappointed that your dealership has failed to provide this level of service. I will need to reconsider any future business with your dealership and explore alternative avenues to address my concerns.