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            Business ProfileBasin Water Solutions, Inc.

            Water Purification Equipment
            BBB accredited business

            Contact Information

            San Marcos, TX 78666-9561

            Visit Website
            (512) 557-1820

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/6/2023

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Products & Services

            Backwashing Filters, H2S Filters, Iron Filters, Reverse Osmosis Systems, UV Light Disinfection Systems, Water Filters, Water Filtration Sytems, Water Softeners

            Business Details

            Location of This Business
            San Marcos, TX 78666-9561
            BBB File Opened:
            7/15/2019
            Years in Business:
            24
            Business Started:
            1/5/2000
            Business Incorporated:
            12/31/2018
            Accredited Since:
            7/6/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

            • Water Treatment Specialist Licenses:

              WT0006277

              WT0006255

              WT0005788

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            8:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Mr. Joseph Tidwell, Director
            • Mr. Chad Martin, Managing Partner
            Contact Information

            Principal

            • Mr. Joseph Tidwell, Director
            • Mr. Chad Martin, Managing Partner

            Customer Contact

            • Mr. Joseph Tidwell, Director
            Additional Contact Information

            Fax Numbers

            • (432) 999-2094
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/24/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 5/23/23 Basin Water Solutions worked on changing filters under kitchen sink . Made arrangements to install a new water softener system. On 5/30/23 Basin Water Solutions installed the new system and had said a cover would be installed but the person building the cover was retired and wanted the money $2000 up front. Payment was made and was told it would take 2 weeks. I emailed them on June 12, 2023 and was told the cover was being built . They responded via text. I called on July 21, 2023 and was told the person building the cover was sick and they would have it installed before winter. But not sure which winter of which year he was referring to.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            R. L. C

            12/29/2023

            It is my opinion that the bbb is as worthless as basin water solutions. We received good service for about two years and then they just took our money and NEVER finished the job. When I expressed my displeasure, the repair man called me a motherfu__er and then denied any further service but they kept our $200.00 plus dollars.Thats what happens when you dont check out the business. We will use a much more reliable, honest and trustworthy company to replace whatever basin water solution failed to replace/repair the system they installed.

            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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