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          Zurich Shield has 1 locations, listed below.

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            Business ProfileZurich Shield

            Auto Services
            BBB accredited business

            Contact Information

            7455 Fm 3009

            Schertz, TX 78154-3210

            Visit Website
            (866) 957-3377

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            Customer Reviews

            4.71/5

            Average of 338 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            39 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/6/2017

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Automotive Exterior Paint Protection Sealants, Automotive Interior Surface Protection Sealants, Windshield Protection Sealants

            Business Details

            Location of This Business
            7455 Fm 3009, Schertz, TX 78154-3210
            BBB File Opened:
            8/11/2014
            Years in Business:
            41
            Business Started:
            10/21/1983
            Business Incorporated:
            10/21/1983
            Accredited Since:
            10/6/2017
            Type of Entity:
            Corporation
            Related Businesses
            Business Management
            • Ms. Kristine Wheeler, Senior Manager
            • Mr. John Lapp, Operations Director
            Contact Information

            Principal

            • Mr. John Lapp, Operations Director

            Customer Contact

            • Ms. Kristine Wheeler, Senior Manager
            Additional Contact Information

            Fax Numbers

            • (210) 651-5802
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            39 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On September 16, 2024 I contacted the claims office of Zurich Shield to file a windshield replacement claim through a program I purchased with a vehicle from ***********. With the program, it allows vehicle owners to get their windshield replaced at no cost as long as the crack is not longer than 6 inches. I submitted my photos, they weren't received. I contacted them again on September 19. At that point I was instructed that the crack was over 6 inches, I told them it had run as window cracks often do. They requested I send the photos again with a yard stick to show measurement. Again, I sent it to them and informed them that it has been five days and the crack was going to show longer than 6 inches. At this point I feel they are waiting me out until the crack crosses the entire front of my windshield.
            Read More
            Read 38 More Complaints

            Customer Reviews

            338 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sue G.

            11/10/2024

            The representative was very helpful & friendly. My seats are like new again! Thanks.

            Zurich Shield Response

            11/12/2024

            ***, thank you for sharing your feedback, we are glad to hear about your satisfaction. - The Zurich Shield Team
            Read 337 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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