Customer ReviewsforSterling McCall Nissan

This dealership is used unlawful practices in my view. After being told do not run inquiries without any consent,they sent applications in my to 7 or 8 different banks and ruined my credit. I was lied to by sales manager,finance manager as well as the sales person. After they apologized for what they called a mistake,I was told they would send a letter to the banks and resolve the issue. However a month has passed and no answers calls and no one is no longer available. Someone please contact this business and stop them from ruining people's life They are not fair or abiding by the law Someone help me thanks

Make the purchase of a new vehicle (Nissan Rogue 2023 SL) on Saturday, May 23. Where I used it for 600 miles and when I did the first cleaning of my car, I realized that under the carpet it was completely wet, the vehicle had problems (leaks in the cabin) immediately the next day I took it to the dealer for its first service technician 3 weeks after purchasing it. From that moment on I started having problems with the dealership. They didn't tell me they had the car, they didn't have an update on the car, they told me they would call me and they didn't. After constant calls, I received conflicting answers from 2 different advisors. I went to the dealership to talk to the general manager but he was very rude with the treatment, despotic attitude, Then I went to sales where they offered me a new car, a new deal where I was going to lose approximately $7000 down payment that I made for the new car that was defective from the factory due to something that was not my fault. The sales manager just told me that I was unlucky and that in this case I had to lose, that they couldn't do anything to help me. After 6 hours at the dealership I did not accept the deal. The next day: 04/19/24 I go to the dealership where the sales manager tells me to go to services, they can give me a detailed report on the car and see the condition of the car. Everyone seemed annoyed by our presence at the dealership. My advisor Lilian, after 5 days without hearing from her, had a rude and annoying attitude. I asked her why she had that attitude and she simply told me that she was upset about me, about my situation, when she was rude to me. I don't understand how a person like that is the advisor of the month. I stopped by the mechanic, where he told me that he had no idea what was wrong with the car and that they were waiting for the Nissan engineers. The car completely disassembled. I thought I was buying a new car. But I bought a car with manufacturing defects before selling it to me.

After repair noticed a clip was broke from headlight, wasnt before. Showed John the missing clip. After he Called my dad told him the insurance won’t cover. Dad explain maybe tech accidentally broke it. John kept saying the insurance won’t cover but he’ll call again. A week no response we went, spoke to Elias. He said the clip is not of big importance, functionality of headlight is fine. Asked if he was 100% sure techs didn’t break clip, said no. Said they take pics before repair and we can proceed from there. After a week I called and spoke with Cory. He summarize that I want a new headlight. I told him I want what’s right. He said they won’t hold responsibility because they are innocent until proven guilty, if I can prove they broke off the clip or had photos. I asked why Elias offered pics, he said they don’t take pics before repair. True or lying, so Elias is lying. Asked about 100% sure techs didn’t break clip, he arrogantly/defensively said yes. Why did we have to bring truck back for adjustments after repair. Not 100% to me. Situation isnt taken seriously. Either to y'all it’s just a small insignificant clip. If Ford didn’t need the clip then why place it, It has purpose. No matter how insignificant it’s to you, my Dad noticed. Y’all worry about money than doing whats right, handling customer needs professionally. Nobody put themselves in our shoes and felt the importance. They see cost and how a mistake will get attention. How about doing the right thing, investigating to find a solution, put importance. Shows this departments focus MONEY. Dad doesn’t speak English well. It was easier blame misunderstanding than take time to locate a translator and handle the situation properly. If we were WHITE or any other ethnicity would this be handled different. Is ETHNICITY making it difficult and upsetting. Hope that’s not the issue. TO OWNER- This represents your business, the face of your company. What is your main focus? Customers becoming FAMILY or NUMBERS

Check out their **** reviews!! There is a reason why it is 2 stars. I wish I had seen that before I wasted my time with them. I contacted this dealership a week ago and spoke with Mauricio. The same day my brother went to test drive the 2021 Ford Bronco sport they had on the lot. They claimed that they didn't have the key but would call him the next morning when the vehicle was back. They didn't call. For an entire week I have been calling them and they have been making empty promises on calling me back and sending me the final cost sheet to sign since I was already given the OTD price of the vehicle and agreed to purchase it. Since Monday I have had the cash to buy the car outright but kept getting the run around from Mauricio and Kingsley. This sh*t has been going on since 8/4 it is now 8/10. Today I finally spoke with Mauricio earlier today and confirmed that there was nothing else that I needed to do. Just a few minutes ago I got a message from Mauricio that someone else is looking at the vehicle that I was purchasing but if they don't buy it he will work the vehicle up for me tomorrow morning (he already said he was doing that days ago but apparently that was a lie). At this point I don't want **** from you! You have wasted an entire week of my time when you knew you were lying. I called and spoke with Jason (used car mgr) and he was full of lame excuses and useless fake apologies. Then had the nerve to tell me that someone was flying in tomorrow to look at the SUV and if they decided not to get it, I could purchase it, of course, that was a different lie from the one Mauricio told supposedly whoever that person was, was there at that time looking at the vehicle they were supposedly selling to me. He claimed that the other person sent in a deposit. Well, I would have sent in a deposit/entire amount long before that if they weren't lying to me all week. Jason claimed that he would talk to Mauricio and Kingsley. I'm pretty sure they were following Jason's lead.

Deceptive business practices during the financing stage. They tried force a higher vehicle sales price compared to the agreed sales price, used the wrong interest rate and term. Their director of finance is shady, condescending and rude. Moreover, their sales manager, his name starts with an “A” and wears a cowboy hat used the term “Mexican math” to describe other customers that do not understand the alleged “complexities” of the car buying process.

I took my 2017 Ford Escape in for a minor fender bender at the Airport and SWFreeway location. Picked it up 10 days later and everything seemed fine. 8 months later I downloaded my insurance company’s app and saw the claim on this issue. To my shock we’re pictures showing my car with major damages to the other side of my car. Damages so bad I would not have driven it in. Towed only. They repaired it but never called or notified me of what happened while it was in their possession. Why, is my question. Why. Deception is very wrong. I have tried to call 3 times to talk to someone but no respond. My insurance paid except for the $500 deductible I paid them. The cost of the repair for which I took it in there was around $2,000 which would never have repaired the damage they did. I’m 75. Did they think the old lady will never know. Well she knows and is doing research on what to do next. Shame on them.

Sterling McCall Nissan is the biggest scammers in the world. The finance manager Ahmed ******* and Sales man Carlos ****** may seem nice but they are were the scam artist that put in a trap. When I came to purchase the car we had made a deal for $30,000 drive out on a brand new Nissan. They charged me for things such as “paint less dent repairs” even though I told them I didn’t want to add anything extra to the car. They ended up screwing me and making me pay more that $30k which is what we shook hands on. As a 23 year old with no car buying experience they really screwed me over. When it came down to signing the paper work, they made me wait til the dealership was closing to sign and when I was asking Ahmed to explain to me what some of the things on the paper was, he would get irritated and tell me to just sign the papers. I had put a down payment of 6,000 dollars which should’ve brought my final payment to $24,000 but instead they added extra fees which brought my payment back up to 30k and convinced me that the payment will go back down to $24k even though it didn’t. Instead of leaving the dealership with the sales contract, they just sent me home with just the car which they are NOT supposed to do. They told me I would have to wait till the start of the week to get the paper and just sent me home. When I asked them about the paper they told me “ the bank hasn’t approved the paper yet”. I had to wait over a week to get the sales contract and I only got the sales contract after going to the dealership and arguing with them for it. The first time I came to look at the car, we had agreed on a car with the vin number I wanted. Then all of a sudden they called me the next day and told me the vin number changed. Then after I signed the contract and after bringing the car home they again told me to the vin number of the car changed again. Which seemed very fraudulent.

Kimberly ******** I bought a new car with 25 miles driving out of the dealership, I traded in a perfectly safe vehicle for one with a defective engine, the engine needed to be replaced at 3,000 miles on that car, I'm worried about the possible defects with the entire vehicle they refused to replace that vehicle, I am now having steering wheel issues, I no longer have peace of mind while driving this vehicle I drive my family in this vehicle , I would like to feel safe in driving me and my family in what I thought was a new vehicle .... shame on you Sterling McCall Nissan on southwest freeway Stafford tx

I would give zero stars if google allowed it! A few years ago I purchased a Altima from Sterling McCall Nissan, I was giving an interest rate at that time. A few days later I received a call stating the interest rate had changed and the payment would increase. I disagreed with the new payments and decided to return the car. However recently I was in the market for my daughter a car and was referred to them by a friend. I said maybe things have changed I’ll give them another chance. Boy was I wrong! They are liars as most sales people are, they tell you whatever to make the purchase and then things go left. After agreeing on a car giving them the bank draft, I was told it would take a few weeks to get the car. Initially they said they had everything in inventory or could get it in a few days. All lies.. I was ok with waiting, during that time the amount changed due to taxes. Finance dept gave one number sales guy gave another number. When asked for an explanation they both pointed the finger at each other. Still I was like ok, whatever let’s get it done.. All while waiting on the car which is a gift, I was called and told car came in but was sold by mistake. Another lie! How when you gave me paperwork with the vin you claim that if you enter it, it will show sold! And oh well we just sorry! I goes back to get my draft (check) from the bank, so I could take my business elsewhere. I was first advised the notary has it, reached out to the notary, she states there is no draft with the paperwork. Goes back to the dealership all to be told we don’t know where it is! Which I’m sure is another lie!! I will never make a future purchase or refer anyone to this deceitful place!! All they do is over promise and under deliver! After reading a few reviews this seems to be a practice of theirs.