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            • SafetyGearPro

              101 Southwestern Blvd Ste 130 Sugar Land, TX 77478-3548

            Business ProfileSafetyGearPro

            Safety Clothing

            Current Alerts For This Business

            Pattern of Complaint:

            Since January of 2020 the BBB of Greater Houston and South Texas has received numerous complaints and customer reviews that exhibit the following patterns:

             

            According to consumer disputes, it is being alleged that SafetyGearPro has poor customer service by failing to respond to consumers via email, phones, or Facebook messages. Consumers who received their orders are expressing dissatisfaction with the eyewear due to incorrect lens prescriptions. They also allege that they are unsuccessful in contacting the company to exchange the eyewear for corrected ones.

            Contact Information

            101 Southwestern Blvd Ste 130

            Sugar Land, TX 77478-3548

            Email this Business
            (832) 850-2979

            Customer Reviews

            1.14/5

            Average of 89 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            50 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            101 Southwestern Blvd Ste 130, Sugar Land, TX 77478-3548
            Email this Business
            BBB File Opened:
            7/17/2017
            Related Businesses
            Business Management
            • Complaint Handler
            Contact Information

            Principal

            • Complaint Handler

            Customer Contact

            • Complaint Handler
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            50 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/17/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Order placed on 10/14/2023 for prescription safety glasses. Order was received on 10/30/2023. Tried glasses at work. Could not read using glasses and depth perception error was great enough to create safety hazard walking through power plant. Requested remake on 11/17/2023. Received ship back order after many attempts. Merchant claimed they had to examine glasses before remake decision. Outcome of examination was that they were made to order. It was explained that two other pairs of glasses used daily that use the same prescription are satisfactory. Bottom line is that glasses were not made to my prescription.
            Read 49 More Complaints

            Customer Reviews

            89 Customer Reviews

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            Most Recent Customer Review

            Anthony L

            09/10/2024

            Saw the negative reviews after I placed my order and they did get my worry level up, but my experience was great. Got prescription Ray-Bans in the promised time frame and less expensive than other sites. I keep sunglasses a LONG time - this is my third pair of prescription Ray Bans in 23 years. I am very picky about optical quality and my prescription has gotten more complicated with age. These Ray Bans are just as good as any I've had including a pair from a private optometry/ophthalmology office.
            Read 88 More Customer Reviews

            Local BBB

            BBB of Greater Houston and South Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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