Business ProfileforOcean Canyon Resorts

While I truly enjoy the parks and the community at Tres Rios, I have lost trust in OCP due to repeated systemic issues. Here are the key reasons: Unreliable Reservations: I've repeatedly experienced unreturned calls and unmade reservations. This is a common complaint among both customers and staff. Inconsistent Billing: My loan and dues fluctuate without explanation. Despite promises to investigate, I never received follow-up, and I was wrongly accused of non-payment multiple times. Verbal Agreements Not Honored: A Tres Rios sales manager assured me that certain fees were due to billing errors, yet OCP did not honor these statements, leading to further confusion and frustration. Lack of Communication: Several OCP staff members failed to follow up on issues or communicate with each other, leaving me fielding multiple accusations of non-payment and locked out of the reservation system. False Information Regarding Parks: In addition to guaranteeing me that my 695 was waived as a standard condition of my original contract and/or upgrade, ***** and **** had guaranteed me that information about the closure or sale of parks in and around Texas were completely false, assuring me that the plan was to upgrade and remodel these parks. I had made it clear that this information was critical to my decision to upgrade, as I primarily use parks in the Texas and nearby regions. The lack of dependable service from OCP makes it impossible for me to move forward with the upgraded membership. I kindly request that the upgrade and original agreement be nullified, and that any fees and payments I have made be returned to me Given the ongoing demonstrations of low integrity and minimization of customer benefits, I do not wish to continue contributing financially to OCP and OCP has completely failed in its ability to execute the promised systems and services of the upgrade. Respectfully, **** **********