Business ProfileforResidential Leasing & Management Corp.

I am writing to formally lodge a complaint against Residential Leasing Management Corp. regarding their handling of the security deposit for the rental property located at 2563 Starling ln Magnolia, TX. Despite the understanding that the landlord has primary responsibility for security deposit issues, RLM as the intermediary, has an obligation to ensure fair transactions between tenants and landlords. The landlord has wrongfully withheld $1,860 from our $2,500 security deposit, with charges that are excessive, including $800 for painting, $195 for sheetrock repair, $395 for cleaning, $385 for steam cleaning, and $85 for an AC filter. These charges fall under normal wear and tear as per Texas Property Code Section 92.104, and the landlord has failed to provide adequate documentation or proof of damage. Additionally, RLM claims they have no control over the landlord’s decisions and has failed to mediate or provide adequate assistance in resolving the dispute. This undermines their role as a management company and disregards their responsibility to ensure fair practices. When my wife and I raised our concerns, Residential Leasing Management Corp. was uncooperative and dismissive. An employee even laughed at my wife during a phone call, which is highly unprofessional and inappropriate. We request Residential Leasing Management Corp. to intervene and facilitate the return of our wrongfully withheld security deposit. We demand a commitment to improved communication standards. We seek assurances that the company will review and enhance its policies to ensure fair and equitable treatment of tenants in future transactions. We seek that they discontinue their claims of superior tenant management and high-quality customer service found on their website. We believe that Residential Leasing Management Corp. has a duty to act fairly and transparently, ensuring that all parties fulfill their obligations under the lease agreement and relevant Texas Property Codes.