Business ProfileforAAA Winder Towing

Worst online & cust service period. If I could give 0 stars I would. My card was charged on 9/2. No receipt of confirmation order. Did receive email that I left something in my cart on 9/2. 9/6 sent email asking about order. 9/7 on they replied saying order should ship soon. 9/11 I contacted again asking if it had shipped I then replied again to cancel the order. 9/12 they replied we cant because its processing.I replied multiple times on 9/12 stating below. They also said I input my email address wrong on orig order. This is a lie. I received an email on 9/2 from them saying I left something in cart. Email address auto populates, there is no manual input required. 9/12 sent email stating I purchased from elsewhere & to cancel the order. 9/13 sent email asking to confirm order canceled. Didnt hear anything until 9/15 only when I sent another email asking to confirm cancellation. They replied it has already shipped. Worst online purchase & support ever. In the meantime trying to get this resolved, having them point the finger at me, trying say it was my mistake, no follow up, by them, continued effort by me to cancel order on 9/11 & order shipped on 9/13. All this & I never received a confirmation or order number. Hopefully I am an anomaly. For the record, this experience has me so frustrated that it has led me to my first review with BBB.