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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my car into Youngs *** to get a recall looked at on June 13th and they refuse to fix the issue even tho it's all on there process to get it fixed because of the recall
Business response
06/21/2022
The customer brought her 2015 *** ****** with ****** miles into our Service Department on June 14, 2022. The initial concern was that her check engine light was on, and she needed an oil change. We scanned her car in and noticed that there is an open campaign on the *** and knock sensor. There was an update in conjunction with this recall campaign that was completed at our Service Department on October 18, 2019. We followed the flow chart process of the recall campaign and performed a Service Bearing Clearing in which the car passed. ***s recommendation at this point was to recommend that the customer change out the knock sensor. The warranty on the car expired on March 21, 2020, so the sensor would not be covered under any warranty and/or the recall campaign. We gave the customer a quote on replacing the knock sensor for $605.49 as well as a 90,000-mile service for $564.95 since there was less than 2 quarts of oil in the vehicle. At this point the customer expressed her frustration that the repair was not covered under the recall. It is her understanding that *** should cover the repair because in her view the update we did to the sensor back in 2019 was performed on a bad sensor and she does not feel safe driving the vehicle. The General Manager called her on June 21, 2022,to try and remedy this as she did not have a good experience trying to deal with our Service Manager. He tried to explain the recall process and the tests that *** requires before they approve any repairs. At this point he discounted the repair by $200 to try and make it more feasible for her to get her car to a safe driving mode. After that request the customer became angry again and said she would take her car to another dealership that has promised they would cover the repair complimentary.Initial Complaint
02/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We purchased a new vehicle in October 2021 as part of an advertised promotion with ******* First ************* Part of the promotion was free gas for a year with purchase ($100 per month). We received a gas card for the first 3 months in the amount of $300. Nobody will return our calls about the next gas card from the dealership.Business response
02/16/2022
The GM of the store location has tried reaching out the customer this week to provide some information regarding the next $300 gas card. The next round is in store now (available date technically the 20th)but the customer is more than welcome to stop by and pick up their next card now! The next dates the last two round of this card will be available by are May 20th, 2022 and August 20th, 2022. We apologize for the store not giving you an answer sooner.Customer response
02/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
11/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a car through **** under the reservation program. I had to convert the order through a local **** dealership. I chose ********** After waiting 13 Months, and after expressing our thoughts about the program and the dealership to a sales associate I went to the dealership to discuss this issue, they said they had sent me a refund and they no longer wanted my business, I told they I did not want a refund, I wanted the car I had ordered 13 Months ago. They said I needed to leave the Dealership or they would call the police. I have bought 13 new cars from this dealer under previous management and have never been treated with such disrespect! after waiting on our new car for 13 months, they cancelled my order and reservation without any just cause! this is Just bad Business! I would not recommend this dealership to anyone!Business response
12/03/2021
**************** reserved his Bronco from ****************** and picked Young **** ***** on November 20, 2020 at 2:06 AM. The reservations opened on ****.com on July 13, 2020. He was the 163rd person on our reservation list. We have received to date 9 Broncos from ******************.**** has had some big issues with the rollout of the Bronco due to: Covid,Computer Chip Shortages, as well as issues with the hard top roof, which is what **************** ordered. He came in on a semi regular basis and harassed our employees.Stating things like we were holding his order and only allowing the ones to go through that we wanted. Which is something that is out of our control as ****************** is the ones that set Young **** Ogdens allocations.
**************** came in and spoke to multiple employees voicing with colorful language, his dissatisfaction with us and our ability to get his Bronco and that he wanted to buy it from a different dealership than ours. We can get written affidavits of these employees stating this. Due to his wishes to buy his Bronco elsewhere we cancelled his order with us and returned his $100 order deposit. He then came into the dealership in a threatening way.Threatening our General Manager with legal action and attempting to record their conversation on his cell phone. He also ripped up his check. That is when he was asked to leave, when he refused, our General Manager let him know that we would call the Police and have him removed. We have since asked for a new check to be cut and sent to him by certified mail.Please let us know if there is any additional information needed.
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Customer Complaints Summary
84 total complaints in the last 3 years.
38 complaints closed in the last 12 months.