Business ProfileforScott R. Hale Plumbing and Heating, Inc.

- On 12/11/2023 Scott **** came to my house to troubleshoot and resolved an issue I was having where hot water was recirculating through my cold water lines and water softener.- After about 30 minutes of "troubleshooting", the technician told me he believed the issues was due to 2 check valves not functioning correctly.- The total charge to replace the 2 check valves and thermal expansion tank was $715.00 (which included a $50 discount that I asked for)- The following day, I found the issue was not resolved and hot water again was running though the water softener and cold water lines. - A senior Scott **** technician came out and spend over an hour troubleshooting. He asked me several questions and was much more thorough. It was determined that he issue was due to a new kitchen faucet I installed that did not have a check valve on the cold water line, so it allowed hot water to enter the cold water line. And, since my house has a water recirculator, the hot water circulated through all cold lines.- Scott **** charged me $80 for this second visit, for a total of 715 + 80 = $795, when the problem was due to a kitchen faucet and not any of the work the prior technician did. - I replaced the faucet myself and the issue was resolved.- I contacted Scott **** numerous times to ask for a refund of the charges and was told numerous times that a supervisor/manager would call me back. After nearly 2 weeks of calling, a manager by the name of ****** finally returned my call. ****** told me he would refund $280, meaning I would still have paid over $500 for work that did not fix the issue.- It has now been almost a month (today is 1/5/2024) since Scott **** charged me nearly $900 for work that did not resolve my issue, and several weeks since being promised a partial refund, and I have not seen any refund. I've contacted Scott **** multiple times to ask when the refund would be applied and have not received a call back.