Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In July 2021, I bought a **** Damon ********* from Camping World with a loan from America First Credit Union. Before I even left the parking lot, I bought full coverage insurance from American ***************** Within about 2 wks, I recieved a notice from America First stating I needed to show proof of ************************ This was already sent on the day of purchase but it was again sent on or about 08/01/21. I was contacted again via email, mail, and text about mid August to show proof of ins or America First would purchase ins for me at the cost of $5739.00. American Family again sent proof of ins via, fax and email to Amerca First at least X2 a month. This constant notice is continued thru months, 09, 10, 11, and 12 of 2021...each time(s) with proof of full coverage ins. In 01/22, American Family said they could lower my Ins by $40 if I want to **** my ********* as "stored" in the winter. (I agree) America First tells me "no way"..so I change back in Feb, 2022 with no disruption in coverage. On Feb 10th, I recieve a notice from America First with $5739.00 added to my loan for their ins coverage. American Family sent proof of uninterrupted full coverage to America First the same day, and again on 02/11/22...and again, via email, fax, and phone on 02/15, 02/25, 02/28, 03/01, 03/03, and 03/10 of 2022. They have refunded $4573.74 but have with-held the refund of $1205.26 . Today, I received another notice from America First via email and mail, that they need proof of insurance. I have again asked American Family to send proof of ins to America First which they have as of 4pm this afternoon. I have sent at least 20 separate proofs of ins since my purchase in July, 2021. I would like the balance of my ins loan refunded ($1205.26) and I would ask that they stop sending me demands for proof of ins which are designed to charge me if I fail to respond. I might add that I have gone into ****** First in *******, ** on each of the above dates as well
Business response
03/31/2022
Dear *************************,
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved. If you need anything else, you are welcome to reach out directly.
Sincerely,
*******************************Initial Complaint
02/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 13, 2021 I had attempted to purchase a vehicle. I had not taken possession of the vehicle. After doing so, I found out some discrepancies with the loan and reached back out to the dealer. The dealer informed me that the contract was going to America First Credit Union. I called America First and asked them not to fund the contract. A few days later the dealer resolved my concerns and I went back to sign new paperwork. The paperwork showed the original dates, but I thought nothing of it, and drove my new vehicle home. At that time, I did not know who the new lender would be. Fast forward a couple of weeks, I receive paperwork in the mail that it is still America First. I go to update my insurance with the new information and moved on with life. Fast forward another couple of weeks, I receive another letter from America First stating that $548 was being added to my loan because I had not updated my insurance on the day of the original paperwork being signed despite still having full coverage insurance. America First says there is nothing they can do, as this comes from a 3rd party company, yet I had not received any correspondence prior to about this. I have had many auto loans and I have never come across this.Business response
03/07/2022
Dear *******************************,
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. If you need anything else, you are welcome to reach out directly.
Sincerely,
******************************* & *************************Initial Complaint
11/18/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Yes I gone onto to open up a nee personal bank account, they said yes I can and they called someone and they said yes I am fine to open up an account. I waisted 30 min sindr they said I cant open up one due to my other accounts that was closed they said due to issues I never ever had issues with america first. I never disputed things that I did I dispute things if I didnt do it. I had a lot of ID theft and thats how this fraud happen. They was rude and didnt care!Initial Complaint
11/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a truck on June 28, 2021. Chose dealer's finance option through Amercia First Credit Union. Called my insurance company (Statefarm) and added insurance before I picked up the truck. I received emails and letters from AFCU demanding proof of insurance and threatening to add insurance to my vehicle loan. I sent them my insurance cards and plan. They forced a 3-day insurance policy on my account totaling $1,480. My calls to customer service were unsuccessful, and I was gaslighted multiple times by different call operators. They did not care about my Veteran status or the fact that they were ripping a Veteran off. The truck was covered on my insurance since Day 1, and they still have not removed the insurance they added to my vehicle loan.This is not a Vet-friendly business, and I do not recommend using AFCU. Their insurance scams on vehicle loans is a disgrace and only lines the pockets of the greedy. Stay away. Vets, look for a better financial institution.Business response
11/24/2021
Dear ***********************,
We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint. Unfortunately, we have attempted to reach you multiple times to further discuss your BBB complaint, and have not yet heard back from you. We look forward to hearing from you soon. If you still have unresolved concerns, please dont hesitate to reach out.
Sincerely,
******************************* and ***************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
132 total complaints in the last 3 years.
46 complaints closed in the last 12 months.