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            Business ProfileUPS Customer Care Center

            Mailing Services

            Contact Information

            573 N 1500 W

            Orem, UT 84057-2817

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            C

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            Business Details

            Location of This Business
            573 N 1500 W, Orem, UT 84057-2817
            BBB File Opened:
            1/24/2019
            Additional Contact Information

            Phone Numbers

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            Customer Complaints

            2 Customer Complaints

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            Most Recent Customer Complaint

            10/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On October 11, 2024, UPS notified me via email that as the carrier of my delivery package, the delivery had been completed successfully. The only location provided to me was that it was placed in a "Locker". The carrier and sender can verify my address to the apartment number so that the delivery driver can bring the package to my doorstep. When I tried to contact their customer care service to find a resolution, I was rudely dismissed by the representative, and I was told that UPS relinquishes responsibility once the package is marked as 'delivered'. I called back and got some help the second time when, on a recorded line, I was told that my package would be redelivered Monday directly to my door. On October 14, 2024 - Monday of following the week, I was told by the OMS Supervisor at the Longwood UPS location that the customer service agent who assisted me was lying when they informed me of the resolution that the delivery would be remade. The supervisor continually interrupted me and tried to provide false information regarding UPS delivery practices and procedures.
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Randy R

            11/21/2023

            If I could give *** a minus ************* star rating I would!!! So Im sitting here in my office waiting for *** to pick up a package. This is the 2nd day of waiting all day for someone to arrive. I see a phone number where I can call for help. So I call the number and the automated attendant refuses to route me to a live person because I dont have a tracking number. All I want to know is what time can I expect a driver to arrive? After giving up here I then I find the main *** telephone number so I can ask this simple question. Again the automated attendant refuses to route me to a live person because I dont have a tracking number. The above story is atypical of corporate America these days!!! Corporate America has completely lost the vision of what great customer service is all about!!! They have no clue how to serve their customers anymore!!! Corporate America thinks that our highly intelligent electronic devices are the be all and end all solution to great customer service. Oh how they are so wrong!!! I wish that *** will go out of business because of their most horrible customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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