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          Liberty Safe and Security Products, Inc. has 1 locations, listed below.

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            Business ProfileLiberty Safe and Security Products, Inc.

            Safes

            Contact Information

            1199 W Utah Ave

            Payson, UT 84651-9749

            Visit Website
            Email this Business
            (801) 925-1000

            Customer Reviews

            1.44/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1199 W Utah Ave, Payson, UT 84651-9749
            Email this Business
            BBB File Opened:
            2/8/2005
            Years in Business:
            35
            Business Started:
            12/12/1988
            Business Started Locally:
            12/12/1988
            Business Incorporated:
            12/12/1988
            Type of Entity:
            Corporation
            Alternate Business Name
            • Liberty Safe
            Additional Contact Information

            Fax Numbers

            • (801) 465-5645
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/08/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Hello,I would like to get the correct Gun Safe Electrical Outlet. I received the old version. I order everything together with the safe so it was already installed when the dealer delivered it. Im still would like to get the correct one . Order #****** Thank You
            Read 16 More Complaints

            Customer Reviews

            9 Customer Reviews

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            Most Recent Customer Review

            Michael H

            04/09/2024

            Worst safe ever. Liberty keeps the Manufacturers Reset Code, or ***, versus providing it to the customer. If you accidently check the wrong box when registering the warranty they delete the *** from their "database" which should not even exist in the first place, and now there is code to your safe just floating around out there...THAT YOU DO NOT HAVE. They use bolt-on aftermarket parts using Prologic Securam components that Liberty (haha even the name...) keeps from the customer without a NOTARIZED document after YOU PURCHASE THE SAFE. Even worse, when you go to register to warranty, if you accidentally check the wrong box on the online form, that code is gone forever (at least they say...) If I don't get a refund full refund I'm going to consider legal action, and if that fails, I'm literally going to sell if for scrap metal or put a GIANT sign all over the internet that says "FREE, Please take it now." I want a full refund and you should do the same for every other person that completely dissatisfied with your safes. No American gun owner in their right minds wants anyone to have a code to their safe. Fix it or go bankrupt.

            Liberty Safe and Security Products, Inc. Response

            04/10/2024

            ****************,Looking through the information related to your serial number, it shows while filling out your warranty registration you requested to have your combination/reset code removed from our database.On the registration page there is a selection where you had to check the box to have your information removed from our records. The exact verbiage copied from the registration form is below. Combo Removal BY CHECKING THE **** I AM AGREEING TO LIBERTY SAFE REMOVING MY COMBINATION OR RESET CODE. I UNDERSTAND BY CHECKING THIS BOX THAT LIBERTY SAFE WILL BE UNABLE TO PROVIDE ASSISTANCE TO ME IF I LOSE OR FORGET MY COMBINATION AND WILL BE UNABLE TO SUPPORT SERVICE REQUESTS FOR MY LOCK. I ALSO UNDERSTAND THAT MY LOCK WILL NOT BE ELIGIBLE FOR THE EXTENDED LOCK WARRANTY.It looks like you sent in a combination request form looking for us to provide your combination to you, but because you checked the box and asked us to remove it from our database, this information was removed from our records. We are unable to assist you if you have lost or forgotten your combination.
            Read 8 More Customer Reviews

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            BBB Mountain West

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