Business ProfileforAAPC

I made it to my online proctored exam today, on time. I had everything you guys had asked for the exam. I have a 5 FT (I could only find 5 ft on amazon) 1080 p webcam like you guys advised. This is ridiculous.. the ******* was extremely rude to me and I felt undermined by this person because I showed him my desk and everything and he still didnt let me take the exam. AAPC has failed me. I have already taken my course 6+ months ago and awhile ago fell extremely ill to where they did indeed gave me a free voucher (which was nice, I will admit). Although, they make it really tough for clients who have trouble shooting issues, or simply being there for you if you have problems they can only solve and commit to helping you through an easier process. The ******* told me to call AAPC for customer support, KNOWING they were closed on weekends. Also, it's so inconvenient to only be able to contact me within 5-7 business days. I have a ******* who canceled my exam, without giving me a heads up I wouldn't be able to reschedule in the same system. I am distraught as Im a few days away from my voucher expiring, again, with no one to connect to about this situation. Its not my fault the webcam AAPC recommended has too small of a camera for proctors to see your whole desk, face, hands.. ect. I really tried my best, and followed everything they said to do.. yet here I am, by myself, trying to advocate for myself but I constantly feel face to face to a wall. I have yet to see them improve their program and take accountability for their lack of resources for their clients.

Hello ****- Thank you so much for contacting AAPC regarding your CPC certification LRP examination. As you know our Live-Remote Proctored (LRP) examination does come with a unique set of circumstances for both our examinees and the proctors. Our LRP proctors have a very small window (the external webcam) to view through, and to ensure there are not environmental changes that would impact a successful examination experience, or impact exam security. However, if the testing environment or rules/photo ID check, etc. do not meet the requirements, there will be additional requests and actions required by you to ensure that it is secure and verified prior to beginning the exam. Please understand that the proctors' job is to ensure that all AAPC rules and requirements are followed both in room set up, and throughout the full duration of the examination to maintain exam security. The camera placement is to ensure the ******* is able to see all required items for the full duration of the examination: face, hands, keyboard, books, and computer screen. We do recommend using a 1080p webcam with a 6-foot cord. We recommend setting up the webcam at around a 45-degree angle and pushed back to where the view would be something similar to this: You can test your webcam view here: *****************************. When an examinee is unable to proceed with testing for any type of technical or audio issues, we do offer a $100 voucher reinstatement fee to get your voucher back. We would be happy to extend your voucher for 90 days once you pay that fee, so you have time to get your set up done correctly and register for a new date that works for you. If you have additional equipment or technology questions, please let me know. We understand that these exams are stressful, and delays in starting, and additional security requests may increase frustrations, however, the information the ******* requests are solely based on the AAPC requirements that are sent to you prior to the examination. Please let us know if you would like to proceed with this arrangement. Have a great day!