Customer ReviewsforDeseret First Credit Union

I have been with Deseret First Credit Union for about 20 years. They have been mostly good, up until now. I recently moved, and **** is a credit union that is much closer to me. So, in order to transfer my account balance from **** to ****, I made a payment to myself within the **** app, that would go to my **** account. The ****************** time I tried to put the payment through, I got an error message of some sort. So, I tried to put the payment through again, and it seemed to go through. A few days later, I received a bank fee in the amount of $28, because apparently, both payments to myself tried to go through, even the initial payment that showed that an error had occurred. I ended up sending a message via the app to try to get my $28 back, and was told that the $28 fee was valid. So, I called and explained the situation to a phone **** and was told again that they would not reverse the fee. They even checked with the bank manager, and still, they would not budge. $28 is not a large amount, but the principle of the matter is what bothers me. I am glad to be moving my finances to ******* FIRST CREDIT UNION. I will not refer anyone to **** ever again. They have lost their morals. Enjoy my $28, DFCU.

Horrible condescending agents, being threaten with repossession for being 21 days past due. Not willing to work with you .

Ive banked with Deseret first credit Union for almost 7 years. I dont know why I havent left sooner because they are without a shadow of a doubt the most dishonest and difficult financial institution I have ever worked with. Ive had multiple fees on my car loan I have had to have fixed that would continue to show up after every few months. It took me going to a much higher up and threatening to *** to get them to officially stop adding it. Theyd admit it wasnt supposed to be there, apologize then a few months later the fees would show up again! The car loan isnt the only one. Multiple times on my credit card and my checking account I have had different charges or fees that were wrong. I wish I could write it all but it would take too long. But overall I realized the bank didnt make me feel that my finances were secure. Not because it seemed unsecure from the outside but from the inside. They also have awful customer service that is extremely difficult to get ahold of and when they answer its a call center. You cant talk to anyone at the branch and so the typical call center stereotype is filled with people who dont care too much to figure things out for you.I have 3 others I know who have had similar issues with them. After 2 car loans, a credit card, a personal loan and a checking and savings account with them, I am officially leaving. Its taking me far too long but its been hard with having so much of my bills with them. For an institution that is supposed to be based off of serving the *** community, they sure are not very ethical. I will never recommend them to anyone and I am glad to leave them and go back to an old bank of mine that never made me feel nervous about whether they were being honest with me or not.I am filing a complaint with the district attorneys office and hoping to have them looked into. Its long overdue