Business ProfileforDeseret First Credit Union

I have been with Deseret First Credit Union for about 20 years. They have been mostly good, up until now. I recently moved, and **** is a credit union that is much closer to me. So, in order to transfer my account balance from **** to ****, I made a payment to myself within the **** app, that would go to my **** account. The ****************** time I tried to put the payment through, I got an error message of some sort. So, I tried to put the payment through again, and it seemed to go through. A few days later, I received a bank fee in the amount of $28, because apparently, both payments to myself tried to go through, even the initial payment that showed that an error had occurred. I ended up sending a message via the app to try to get my $28 back, and was told that the $28 fee was valid. So, I called and explained the situation to a phone **** and was told again that they would not reverse the fee. They even checked with the bank manager, and still, they would not budge. $28 is not a large amount, but the principle of the matter is what bothers me. I am glad to be moving my finances to ******* FIRST CREDIT UNION. I will not refer anyone to **** ever again. They have lost their morals. Enjoy my $28, DFCU.