Business ProfileforDavinci Virtual, LLC

I have been using Davinci Virtual Office Solutions virtual office address since April 2023, consistently paying $65 per month just for the address. A little over a month ago, I signed up for their mail forwarding service, and I was informed that mail would be forwarded on the last day of the month. I had an extremely important piece of mail sent to my business and have been following up with Davinci via emails and phone calls to confirm whether or not my mail was forwarded on August 30th.Despite sending multiple emails and making numerous calls, Ive received no response. When I do get a reply, no one can confirm whether my mail was forwarded. Ive been told repeatedly that theyre "reaching out to the virtual office," but Ive yet to hear anything back. Even after speaking to a manager, I received the same poor level of service.Ive called multiple times and been told they will contact the mailroom directly and get back to me, but I have yet to receive any follow-up. The last email I received simply stated, "When they reach out, well reach out," which is unacceptable given that its been over two weeks.I would never recommend this company due to the lack of professionalism and customer service. Run as fast as you can!

Thank you for sharing the feedback. After looking into the account, it looks as though the client never fully set up their services for over a year. Despite that, we take customer satisfaction very seriously and we have scheduled the account for termination, per the the customer's request. We have also issued a free month of service for September so the customer can receive mail before the account is cancelled.We wish the customer the best of luck in their future endeavors.