Business ProfileforFacet 58 Inc.

Never buy from here!!!! I purchased an engagement ring for my husband on 11/17/2023. They were very patient and helped me find the perfect ring. However, the size was too big. I was told we can "exchange" the ring for the right size. This would only take 2-3 weeks. I dropped it off on 11/22/23. They are now telling me the ring was sent until 12/05/2023!!! Two weeks after!!! I went to the jewelry store on 12/28/23 to ask for my ring and they explained the ring is taking longer than planned due to jewelers closing from Christmas to New Years. My husbands ring was to be finished before Christmas. I asked for a refund of the ring. They refused and said they would follow up on my order on Tuesday 01/02/2024. I said I will want my refund on 01/03/2024 If I didn't hear back from them. Their manager simply said "Ok". I went back on 01/05/2024 to ask for my refund. She started with she called Monday "01/01/2024" and they didn't get back to her. And was then told I cannot have the ring refunded because my request was a special order and they are refitting the diamonds to the new ring. I am now being told that I cannot have a refund because it is past the 30 days and it is a special order. Note: this was a cobalt ring sold to me for $692.13.... It isn't even a huge refund I am asking for. I plan on buying our wedding rings at *** ******** right across from Massey's where my husband bought my engagement ring! We dropped my ring off the same day, special ordered and got it by Christmas time!!! Their service was far better than this place offered. A refund is all I am asking for. I will be taking additional action if necessary for me to get a refund.