Business ProfileforTravel Marvelz, LLC

As a representative of The ********************, Im deeply concerned about Travel Marvelzs ongoing misuse of our name and reputation to secure bookings. They consistently mislead guests, booking them into rooms they dont want. Most guests seek to stay in our historic main building, which is renowned for its paranormal history and connection to ******* ****. However, Travel Marvelz frequently tells guests theyll be staying there, only to book them in the ***************, our newest structure. While Aspire is lovely, it is far from the historic experience that guests expect when they visit The ***************** make matters worse, Travel Marvelz does not provide us with guest contact information, so were unable to reach out to confirm reservations. As a result, guests often arrive thinking theyre staying in the main building, only to discover otherwise. This leads to upset and frustration, as the guests are understandably disappointed by this bait-and-switch tactic. Just today, a guest arrived to celebrate their anniversary and was devastated to learn their reservation had been canceled because Travel Marvelz failed to collect the required deposit. We were sold out, so their special occasion was ruined.Travel Marvelz has claimed that "a hotel has the right to remove itself from being sold through the channel we use to book" and that "the hotel is responsible for loading its information." This is inaccurate. Travel Marvelz books through our website, pretending to be individual guests, and we have no formal agreement with them.We ask that Travel Marvelz immediately stop using The ********************* website for bookings. Their deceptive practices continue to cause significant confusion and disappointment for guests, which reflects poorly on us, even though we have no association with them.

Hello, Our goal is always to minimize any potential issue arise with a hotel partner. We make thousands of bookings per week and have great relationships with thousands of hotel partners across the US and Canada. Some of the reservations we make are through a system called Sabre which Travel Marvelz uses. Sabre does NOT automatically send any guest contact information on purpose. As a travel agency, the guest is our customer and we are the liaison with the guest for any kind of contact. That being said, many hotel partners email us daily and request guest contact info which we always provide upon request. All the Stanley hotel had to do was reach out to us and the guest contact info would have been provided. Hotel partners are responsible for whatever descriptions/information is loaded into Sabre. Travel agencies have nothing to do with the data inserted by hotels into Sabre. All we can do is trust that the details inserted in Sabre are correct and true. We do not use the Stanley's website for bookings in any way. We use several hotel aggregators (Sabre being 1 of them) for hotel content and reservations are made through those. It could be that other aggregators besides Sabre also may have incorrect info about the Stanley in their databases. Keep in mind that there are hundreds of thousands of hotels loaded and for the most part, the data is correct, but there are anomalies that do arise at times. In summation, we truly do regret any issues experienced by the Stanley, we strongly value our hotel partner relationships. We would be happy to discuss this further with a hotel manager/owner and come up with a plan to stop any further issues. Please contact us at contact@travelmarvelz.com and we will gladly discuss this further. Thank you for hearing us out.