Business ProfileforA&J Heating & Air Inc.

I have been working with this company for a year or so to put my new air conditioner in! Three times my AC failed! He then told me to check the filters clean the outside of the ac coils etc! Then put rocks around the outside to keep it from getting dirty! But yet each time they came out I felt like they were stalling! They would do a little of this or that! Knowing already it was the circuit board! Myself and my family sat in the house for two days with him never getting back with me! I had to reach out to find out what he decided to do! So I called the program that paid for it, and told them they were willing to cover the costs which they shouldnt have to! They stalled long enough until my ware expired! I also called ***** the manufacturer they said it was no recall on the circuit boards ! But they knew it was a problem! Even when a technician was sent to my home he told me that it was a newsletter saying that it was a problem with the circuit board! For a year i been having issues with my AC nobody mentioned this at first! I have text messages where the owner said the manufacturer had beefn very transparent about the circuit board to him! But wait I wasnt told thou! Although it was fixed it how they went about it sat there for two days no phone call!

******** am writing to address the concerns you raised in your recent communication to the Better Business Bureau regarding the service experience with your air conditioning unit. I would like to extend my sincere apologies for any frustration or inconvenience you may have experienced during this process.First and foremost, I want to assure you that we always prioritize the needs and satisfaction of all our clients, including yourself. We value your trust in us and have made significant efforts to address the issues with your air conditioner promptly and effectively. I want to clarify that any perceived delays were not intentional stalling on our part but rather a necessary part of the process in awaiting responses from external programs that you sought assistance from.I understand your disappointment with the recurring failures of your AC unit and the challenges you faced. We genuinely made efforts to address the issues by providing you with various options to maintain your unit and mitigate problems. However, it is essential that maintenance recommendations are followed to ensure the optimal functioning of the equipment.Regarding the circuit board issue, I regret any miscommunication or lack of transparency on our part. It is our responsibility to keep you informed about known issues with your equipment and provide you with the necessary information to make informed decisions. we spoke and I feel as though you have a better understanding on how things occurred and should occur.I appreciate your feedback, and I want to assure you that we take your concerns seriously. We are committed to improving our processes and communication to better serve our customers in the future. Your satisfaction is of utmost importance to us, and we regret that we did not feel like we meet your expectations in this instance.I apologize for any confusion or distress caused by the handling of the situation, and I thank you for bringing these issues to our attention. If you have any further concerns or require additional assistance, please do not hesitate to reach out to me directly at ****************************************** or ************ Thank you for making us aware, and we hope to have the opportunity to regain a better understanding in the future.Sincerely, ******************** Project Coordinator/ office Manager