Business ProfileforAuto Appraisal Group, Inc.

I contacted Auto Appraisal Group *** on August 16, 2024, asking about their process to appraise a vehicle. Their agent explained that they had a Value Range opinion, and that would cost $125. He said I could submit documents such as repair receipts, that would help them in doing the Value Range analysis. The next Option was to order a Certified Vehicle Appraisal, that would provide a specific Market Value. This Option would cost $525, according to the agent. On August 20, 2024, I completed the online form to request a Value Range and paid the $125 fee. On August 22nd, I received a cursory response from a ***** *******, which was essentially a few lines of text stating a range of potential values, and stating that I could call for further assistance, and pitching their more costly service - the Certified Vehicle Appraisal. I called the phone number in the email, ************ to ask how the Value Range was determined, to provide me more insight. The person on the other line said their company does not provide any explanation on Value Range services, I then asked him to confirm whether they in fact received my email with my supporting documents such as repair receipts. He said he could not verify receipt of my email. I then asked him whether the email address listed on their website was correct. He confirmed that the email address of ********************************************** was correct. I informed him that GMAIL was bouncing back the emails. He was very nonchalant and rude to me. Finally, I asked him about their Certified Vehicle Appraisal Process, at which time he quoted a fee of $575 for that service, even though the last agent had quoted me $525. Their email server later responded, stating that their Inbox was full. They clearly use deceptive practices and don't act on their promise to review supporting documents. I later hired a different company whose email worked, and who did a great job with Value Range and Certified Appraisal, with explanations provided.