Business ProfileforRussell's Heating Cooling Plumbing & Electric

We have a maintenance contact with Russell's HVAC. Part of this is a twice-per-year check of our equipment. As information, we have done a lot of business with Russell's and have contributed a lot to their business over the last couple years. On our summer-prep checkup, only my wife was present. The tech told her we had a mold problem in our evaporator coil. He provided pictures. He wanted approximately ****$ to clean/correct this issue. He also suggested our ducts be cleaned for approximately ****$. Interestingly, Russell's had just replaced the same evaporator coil last year. It was odd to us that it would already be faulty/moldy. With that thinking, we called back and requested another technician take a look. As it turns out, the photos shown from the first tech were not even our unit. Our coil was completely clean. There was no mold to be found. This was a clear cut fraud attempt. Furthermore, my wife felt uncomfortable with the high-pressure sales tactics of a male in our home when she was alone. This is completely unacceptable. We trust Russell's to have professional staff in our home with ourselves and our children. As remediation, we want an apology from management and a promise to educate it's staff to not participate in this predatory practice. We also would like a free contract extension for 1 year. We would leave Russell's but the extended 3 year warranty on work already done is just too valuable to let go. In conclusion, perhaps this was just a bad apple technician but we haven't be exactly lucky with Russell's staff/work but do appreciate the customer service overall.