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          Find a Location

          Southern Auto Group has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Southern Auto Group

              1300 S. Military Highway Chesapeake, VA 23320-2514

              BBB Accredited Business

            • Southern Auto Group

              912A Live Oak Drive Chesapeake, VA 23320-2516

              BBB Accredited Business

            Business ProfileSouthern Auto Group

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            1300 S. Military Highway

            Chesapeake, VA 23320-2514

            Get Directions
            Visit Website
            (757) 424-6380

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/19/1990

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Southern Auto Group has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Southern Auto Group

                1300 S. Military Highway Chesapeake, VA 23320-2514

                BBB Accredited Business

              • Southern Auto Group

                912A Live Oak Drive Chesapeake, VA 23320-2516

                BBB Accredited Business
              Location of This Business
              1300 S. Military Highway, Chesapeake, VA 23320-2514
              BBB File Opened:
              2/7/1990
              Years in Business:
              34
              Business Started:
              12/1/1989
              Business Incorporated:
              1/1/1990
              Accredited Since:
              1/19/1990
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 03485133 for this business, issued by State Corporation Commission - Virginia

              These agencies may include:

              State Corporation Commission - Virginia

              Tyler Building, 1300 E. Main St.

              Richmond VA 23219

              (804) 371-9967

              BBB records show a license number of REGISTERED for this business, issued by Motor Vehicle Dealer Board. The expiration date of this license is 6/30/2025.

              These agencies may include:

              Motor Vehicle Dealer Board

              2201 W. Broad St., Ste. 104

              Richmond VA 23220

              (804) 367-1100

              https://www.mvdb.virginia.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Southern Buick GMC Kia - Greenbrier
              Business Management
              • Mr. Jeff Owens, President
              • Mr. Brett Lloyd, General Manager
              • Mr. Mike Owen, "VP of Fixed OPs
              • Ms. Delisa Alvis, Marketing Director
              Contact Information

              Principal

              • Mr. Brett Lloyd, General Manager

              Customer Contact

              • Mr. Jeff Owens, President
              • Mr. Brett Lloyd, General Manager
              • Mr. Mike Owen, "VP of Fixed OPs
              • Ms. Delisa Alvis, Marketing Director
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/07/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchased a 2024 Hummer EV on November 6, 2023. During the sale I noticed the back gate of the vehicle would not open. I reported to the salesman. His response was “ it is in transport mode it will resolve itself” it never did. It only got worse. Also within 30 days of having the vehicle. All forms of cruise control stopped working. I tried several times (more then 20) yo get thru to service, no answer or call back. I finally took it to service on December 22nd 2023. I was not called until after the new year with any updates. I was told that the vehicle needed 90 modules reprogrammed. It took them until March 30, 2024. I picked the vehicle up. After 1 drive the above problems came back- except this time when trying to open the back gate the light would flash and horn would honk- the only way to make that stop was to try to open manually. This caused the vehicle to not drive since the door was open. I drove the vehicle the 100 miles back to the shop where it sits today.. I was notified it needed coolant pump. Not sure how this will make the door open or Cruise control work. Long story short I think they should take the vehicle back since it’s been in the shop nearly 1 year.. Also they never once offered a loaner vehicle. I had to go buy another vehicle in February as I travel back and forth 160 miles daily. The Hummer currently has 2500 miles on it..
              Read More
              Read 22 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Daniel R

              10/22/2024

              Do not buy a vehicle from Southern Auto Group in Newport News, VA. They add all kinds of unnecessary packages to drive up the price and forget about any service department appointments unless you want to wait for ever. My particular issue was getting a refund from the purchase of gap insurance after the vehicle was paid off within the first year of the loan. After getting the run around from the bank and the dealership, I finally got a three way call between us with the dealership agreeing to pay me the refund. I was told to expect an email from them which never came and after I emailed them with the information they requested I received no follow up or refund check. Now the dealership is playing games about sent emails that never came and not answering the phone plus not reaching out to me after I provided my contact information. I’m done with the dealership. What a rip off, it’s not worth suing them over this matter. Lesson learned the hard way. Take it from me, never buy gap insurance from a dealership. Buy gap insurance if you want it directly from your vehicle insurance company. Southern Auto Group just wants your money and doesn’t care about customer service and keeping promises. Avoid this dealership at all costs, after reading the other reviews I see I’m not the only one who has problems with this dealership.
              Read 11 More Customer Reviews

              Local BBB

              BBB of Greater Hampton Roads

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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