Business ProfileforA Notch Above Contracting Services, LLC

I initially noticed the auto cover circuit breaker was tripping on a newly installed pool. Upon further investigation, it was identified there was no drainage installed for the auto cover housing. ******* has indicated it was installed with a French drain (his position is also reiterated in his response to my intent to pursue legal action). There is no indication of any type of drainage installed. The CoverStar dealer manual indicates do not use a French drain for the auto cover housing. ***** has assessed the drain and a picture of him pounding a pipe into the drainage hole (May 30th) is included in the content. Also included is the manufacturer's warranty information which indicates improper drainage voids the manufacturers warranty. In order to fix the drainage, a professional was contracted to install an open air drain to connect to the auto cover housing. The intended existence of a French drain was confirmed by ******* in response to my letter intending to pursue legal action. In that response, he reiterates that a French drain was intended for the auto cover drainage which directly conflicts with the dealer guidance.This is not a warranty issue, this is an installation issue where the intended and communicated drainage was never delivered. In addition, the solution delivered voided the warranty purchased as part of the mechanical equipment. ******* has refused to fix, this request is to seek reimbursement for the cost to fix the drainage that was never installed.