We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Vector Security, Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileVector Security, Inc

            Security Systems Consultants
            BBB accredited business

            Contact Information

            3928 Pender Dr Ste 200

            Fairfax, VA 22030-7429

            Get Directions
            Visit Website
            (877) 300-4216

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/31/2016

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Home, Business & Multi-Site Commercial Security Systems, Installation, Wireless Control Panels, Door & Window Sensors, Motion Detectors, Yard Signs & Window Decals, Indoor Cameras, Professional Monitoring, Home Automation, Security App, Business Video Surveillance

            Business Details

            Location of This Business
            3928 Pender Dr Ste 200, Fairfax, VA 22030-7429
            BBB File Opened:
            12/15/2006
            Years in Business:
            54
            Business Started:
            6/1/1970
            Business Started Locally:
            3/31/1999
            Business Incorporated:
            12/7/1970
            Accredited Since:
            8/31/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2705020459 for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA. The expiration date of this license is 4/30/2025.

            These agencies may include:

            Department of Professional and Occupational Regulation (DPOR)-VA

            9960 Mayland Drive, Suite 400

            Henrico VA 23233

            (804) 367-8500

            https://www.dpor.virginia.gov/

            • If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

              Vector Security Inc may conduct business outside of our service areas.  BBB encourages you to check with the appropriate agency in your state to be certain any licensing requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Steve Hammer, Operations Manager
            • Ms. Pamela J Petrow, President
            • Mr. John F. Madden, Vice President of Sales
            Contact Information

            Principal

            • Ms. Pamela J Petrow, President

            Customer Contact

            • Mr. Steve Hammer, Operations Manager
            • Ms. Pamela J Petrow, President
            Additional Contact Information

            Fax Numbers

            • (703) 385-1509
              Primary Fax
            • (703) 455-4097
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2022

            Complaint Type:
            Order Issues
            Status:
            Answered
            On 10/03/2022 (today) I requested to cancel service and was told I would get a callback from retention. I received a call from a woman claiming to be a Supervisor at 5:26pm the same date. I explained I want to cancel security service because I moved out July 2022 and the property is now a rental and other people are living there. I do not need the service. I currently do not have a permanent address I am temporarily staying with parents until I find another property. I was told I was in a 5 year contract and penalty would apply of the remainder of the contract through 11/01/2023 an estimate of about $550 or more. I did not agree to such a long term contract. The salesperson that knocked on my door in 2018 (less than a month after I purchased property at ************************ Kannapolis NC  *****) discussed the features benefits and monthly fees and he never mentioned a 5 year contract. He asked for my information and I signed what I needed to sign on his tablet. I did not call this company and request their service, I did not find them online, this man knocked on my door. I shouldn't have to pay for a service I am not using and cannot transfer since I do not have my own home. My plan for this property was to turn it into a rental in less than 4 years which I have done. I want what's fair and a full cancelation without charges fees penalties and they can pickup their equipment. Respectfully, *****************************
            Read More
            Read 12 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Eboni W

            09/12/2024

            My wife And I purchased the home a few months back. A representative named ******* from vector security came by our house and we allowed him to tell us about their products. He was like oh we're veteran owned and we are the number one company in security. Well My wife being a veteran she wanted the try to support another veteran , but yet so far they have let my wife down and we're taking serious offense to the situation at hand. We actually broke our contract with a rival company of theirs because they sold us this idea that they're products are grade A and we would not have any issues. So far we have had issues since we've got their products. Not to mention that ******* told us that anytime we we're not happy with the service we could cancel anytime hassle free. They lied! Now were stuck with a three year contract that neither one of us had any knowledge of. We've have had to call them several times about theses cameras constantly going down. We realize that we have not had camera service since last Saturday Which was the 7th of September. We left a perfectly decent alarm company to support a "veteran owned" company only for this veteran owned company to lie to another fellow veteran just to purchase their products to make a sale. I find that very reprehensible and I also find it very disgraceful and full and deceit to say the least. If I could give vector security a negative rating I definitely would. This is one company I would not recommend to anyone because of their treatment of veterans/ new home owners who happen to be a black married l****** couple. We do not like their products and we have to deal with this mess for another two and a half years. This is something that we do not appreciate at all. The way the representative for Vector came to our home and lied and the way this company has done myself and my veteran wife Is absolutely crazy. Now we have to worry that our house is not protected every time we go out of town.

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.